Employee Engagement = Customer Engagement (and Higher Profits)

Posted by David Grossman on Fri, May 25, 2014

Studies link employee engagement to retention, productivity, profitability and customer engagement—all drivers of business results…

So as you power down (and take off!) for the holiday weekend, take a look at how Southwest drives employee (and consumer) engagement in a fun way:

What fun ways do you engage your employees to foster customer engagement?


- David Grossman

Tags: employee engagement, Southwest Airlines

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    The Grossman Group CEO and communications expert David Grossman shares his insights on the importance of meaningful leadership communication in today’s business climate. With high level tips on engagement and connection, insights into employee motivations and behavior, and firsthand stories from the frontlines of America’s leading companies.

    The leadercommunicator blog is instructive, entertaining, and a must-read for leaders, communicators, and leadercommunicators.

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