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What does it take to be a leadercommunicator?

The Grossman Group CEO and communications expert David Grossman shares his insights on the importance of meaningful leadership communication in today’s business climate. With high level tips on engagement and connection, insights into employee motivations and behavior, and firsthand stories from the frontlines of America’s leading companies.

The leadercommunicator blog is instructive, entertaining, and a must-read for leaders, communicators, and leadercommunicators.

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Starting Thought: Straight from Your Inbox


describe the imageI’ve spent the last few months tackling email use and abuse in the workplace, and normally after so much time, I’d be ready to move on to a new topic. But email isn’t just any old topic. It’s one that’s struck a chord—and a nerve—and every time I think we all might be starting to rein in the email beast, I talk to people who point out that things haven’t changed much…if at all.

Because of this need, I’m currently at work on a definitive guide to email in the workplace, and while I can inform on strategies and tactics, I’m looking to all of you to share the stories and experiences that add color, example and, yes, maybe even leave readers a little a speechless.

Here is what I’m hoping you’ll share:

  • Specific emails that are truly egregious. I’ll protect the innocent (and the guilty!), so that you can share your examples of the worst email(s) you’ve ever received.
  • Your email questions. Have a boss who chronically sends urgent emails at 3 a.m.? A team member who sends emails that are riddled with grammatical mistakes? A co-worker who forwards work-inappropriate chains? Ask your question, and if it has a place in the guide, I’ll include it, along with my advice on how to handle it.

I won’t share any of your personal information without your approval, and if you’d prefer to share your story or question anonymously, that’s fine. Send your submissions to BadEmails@yourthoughtpartner.com.

I can’t wait to read all of them!

--David Grossman




David, could you please address sending emails to only follow-up on them by phone one minute after you've hit the send button? That has always been bothersome for me. Is there a standard wait time to follow-up on an email via phone?
Posted @ Friday, August 17, 2012 5:03 PM by Monica Miller Rodgers
If it’s an appropriate use of email, meaning it’s the right vehicle for the situation and the message, then a follow-up via email would be appropriate in 2 business days. Otherwise, I think people have it backward. If there’s a need for a phone call, pick up the phone instead of using email.  
If anything, a phone call should precede an email. An email is a great way to summarize a conversation and can be sent as a follow-up. 
Posted @ Tuesday, August 21, 2012 8:55 AM by David Grossman
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