Best Use of Email Resolution: Stop Email “Reply-All”

Posted by David Grossman on Thu, Apr 07, 2011

best use of emailThis is going to be short and sweet.

E-nough already.

Let’s resolve to stop using “reply-all” in e-mail.  Every time I make that suggestion when I’m speaking to large audiences, I get applause.  The first time I said it, it was just a wish of mine.  Now, based on all the feedback I get, I sense is could make a significant difference in our work lives.  And I get the feeling many agree.

How do you know on that rare occasion to use “reply-all?”  When the people copied on the email must – absolutely, positively -- have the information to succeed, meaning to do the task at hand, to find the right location for the meeting, or to provide a mission-critical alert.

One of my wishes is fewer emails I don’t need.  I feel compelled to read (or skim) key emails in my inbox so I don’t miss critical details.  In many cases, we don’t need to follow each step of a key task, and the corresponding email; we need updates at key milestones.

Best use of email: Do you use “reply all” more often than you might need to?


- David Grossman


best use of email

The Top 5 Reasons (Excuses!) We’re So Bad at Communicating

Learning the skills to communicate well is not difficult, and is easily accessible to all of us. In fact, it’s relatively easy to acquire in light of the potential and power it can provide you. But with good communication well within reach and so critically important, why in the world are so many of us still so bad at communicating effectively?!

Tags: Internal Communication, Communication Skills, Email In The Workplace