Wait. Millennials and Gen Z Prefer to Meet with Their Boss Face-to-Face?

Posted by David Grossman on Tue, Sep 30, 2014


If you’re tired of feeling like you have to communicate via email and instant messenger to get the attention of your employees, the problem – and the solution – might just lie with you. 

Nearly two-thirds (62%) of Millennials prefer communicating with their manager face-to-face, according to a recent study by Millennial Branding and American Express. And separately, a new study by Millennial Branding and Randstad US found that more than half (53%) of Millennials’ younger siblings – those in Gen Z (ages 16-20) – also prefer in-person interactions over communication via technology. For both generations, less than 20 percent said they prefer email.

So while it might be true that Millennials and Gen Z are two of the most wired generations to date, traditional forms of communication are still the most common way they wish to connect. And since most managers (66%) of older generations prefer in-person meetings, we might have just identified some impactful common ground among some of the most diverse generations in the workplace.

I challenge managers of Millennial and Gen Z employees to fight their assumptions about how their employees want to interact. Instead:

  • Hold a brief daily or weekly huddle to discuss priorities and updates with your team, instead of covering off on email
  • Walk over to their desk from time to time to ask a question, instead of using instant messenger
  • For managers who have employees at other locations, pick up the phone when you can and pass on email  

Without a doubt, showing more face with your employees will help you both get to know one another and build a stronger, more impactful relationship.  

-          David Grossman  


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Tags: Millennials, Communication Skills

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