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November 28, 2017

Knowing How to Communicate is Only the First Step to Drive Action


There’s nothing as invigorating or energizing for me as spending time with clients working on some of their toughest communication challenges. I recently spent time training leaders on two-way communication with a focus on how to plan any kind of communication, as well as the six ultimate interpersonal skills needed for a productive and successful interaction.

The day was filled with education, lots of interaction, and significant chunks of time dedicated to practicing the critical skills. I celebrated with these leaders as they connected the dots and saw immediate application for what we covered, and I felt their frustration when the perfect moment for empathy during a role play turned into a lecture of a valued employee. 

Stepping Outside Your Comfort Zone

At one point during a role play an exasperated leader said to me, “This feels awkward. I know how to do this!” 

Two authentic and emotionally self-aware statements. 

“Yes,” I said, “Exactly. That means you’re stepping outside your comfort zone and trying something new. Good for you!” 

It gets easier the more you do it. 

“This feels awkward.”—I was reminded about the discomfort that accompanies real change. Inherent in that discomfort is growth, opportunity, and possibility. 

True for development opportunities, or the kind of change that is thrust upon us. Discomfort is a cue that we’re growing and developing. 

“I know how to do this.”—It’s one thing to know how to do something; it’s another to take that knowledge and apply it, especially in varying situations or times of great change. 

When was the last time you stepped outside of your comfort zone to try something new?

—David Grossman

Download this free whitepaper—What the Most Successful CEOs Know—and learn how internal communications create a significant financial advantage for any organization:

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