COVID-19 has pushed those in the healthcare industry to their limits, requiring them to work around the clock to stabilize patients, discover new therapies, support those with non-COVID conditions and/or produce life-saving vaccines at warp speed. With the stakes, level of complexity and pace of working in healthcare only intensified by the pandemic, an already stressed workforce is looking to employers for clarity, guidance, support and connectedness—meeting those critical employee needs starts with impactful internal communication.Read More
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Employee engagement falling. People leaving their jobs in record numbers. Burned out employees seeking a new sense of purpose in their work. All these major trends can often be traced back to a lack of one key ingredient in work culture – trust in leadership.
In our newly revised eBook, 7 Critical Traits for Building Trust Inside Companies, we offer new data, examine the trust problem and offer leaders a go-to playbook for how to reverse these trends and build a powerful new level of trust within the culture.Read More
The trend of employees quitting jobs is like nothing seen before in history, with record numbers of employees leaving their roles for new opportunities today. No matter the reasons – including a desire for higher pay, better working conditions, or greater flexibility – the pain is real for employers. To quickly stem the tide, many leaders are now looking for fresh options to retain what they view as their company’s greatest asset – its people.Read More
You’re off and running in the New Year. Deadlines are looming. You’re busy planning and setting responsibilities. With so much going on every day, are you forgetting to share your expectations with your employees? Are you simply assuming your staff understands what you expect of them?
Increase Your Employees' Chances of Success
My Mom used to say to me, “I’m not a mind reader. You need to communicate with me. You might think I know what you’re thinking, but I don’t.” Many leaders often think they’ve shared their expectations with employees, but unless you’ve taken a moment in time when you share your list of expectations in a formal way, you’re reducing your employees’ chances of success.
Businesses have certainly been on a wild ride in 2020. With the pandemic and ensuing social unrest coupled with economic instability and ongoing health and safety concerns, many company leaders struggle to find new footing and a clear path forward, especially with so much uncertainty swirling around them.
This time of uncertainty, however, has been a real opportunity for communicators, who find that their role has never been more important. The dramatic changes to business as usual in such a short time have handed communicators a crash course in determining what truly works and what’s still needed to unite, engage and drive companies forward against their strategy.
To help communicators strategically respond to the rapidly evolving needs of their organizations, The Grossman Group has released a new eBook, Reflect, Reimagine and Reboot Your Internal Communications Plan Through the Pandemic.Read More
With thousands of employees shifting to working from home overnight and other on-site workers dealing with new health and safety concerns amid the COVID-19 pandemic, today’s employers face a range of pressing questions about the future world of work.
Even in just two months, our team at The Grossman Group has learned a lot by listening to leaders and employers, surveying employees and conducting focus groups to really understand how various audiences are thinking about the workplace going forward. And of course, we know from years of experience helping companies manage a crisis what works best to set organizations up for long-term success. Naturally, a lot of the best practices come down to more strategic communication, planning and better employee listening. Yet there are many other smart practices to apply as well.Read More
In the midst all the upheaval resulting from the COVID-19 pandemic, it’s natural for leaders to feel powerless and anxious. Many are wondering how their business will survive, what the new normal will look like, and just what the pandemic will mean for their personal and professional lives.
But there are in fact concrete things leaders can do to navigate the uncertainty, actions they can all take to lead and communicate with heart – and guts. That’s what this eBook provides: clear direction for how to be the very best leader and communicator you can be during this critical moment.Read More
As we’re all adjusting to new ways of working, we’re finding out quickly what works well and what may no longer be effective as we lead our teams (and from a distance, for many of us) through these uncertain times. With that in mind, we thought it may be helpful to pulse our clients and other leaders in our network to learn what is working best for them.
We received more than a hundred best practices – and they’re still coming. We’ve put the most common (and some not-so-common) tips into an easy-to-read guide, which you can download here.Read More
If you’re looking for wisdom from fellow leaders when it comes to what’s working best today in these uncertain times – we have a fantastic resource for you. It’s some of the best-of-the-best ideas from leaders across the globe who are rising to the occasion and making the most of this time of change. Their strategies that work are definitely noteworthy and demonstrate a tremendous amount of compassion, care and a dash of creativity.Read More
The best Enterprise Social Media (ESM) strategy is guided by the same principles that govern the most effective internal communications. Just because you turn on a social media tool does not mean you can turn off these principles of effective communications.
In fact, in our experience, Enterprise Social Media benefits most from the 6 following guiding principles:
1. Nothing is more important than building trust.
In the best communication environments, two-way channels that welcome deliberation and authentic dialogue offer a powerful way to build trust. And trust is a big risk mitigator: if employees feel trusted by their employers, they are more likely to be brand advocates, they feel more connected to the mission of the organization, they feel more accountable to the success of the company, and they are less likely to engage in behavior that could undermine its success.
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