Skip to content
Global Auto Parts Manufacturer

66% Increase in Employee Engagement Scores

Harnessing the Power of Front-Line Employees

The Challenge: 

A global auto parts manufacturer was starting its largest operational transformation to date, but low employee engagement risked the entire undertaking. 

The Solution:

The organization and The Grossman Group created a path for plant success by transforming plant managers into empowered people leaders. Efforts included:

  • Leading with data by researching industry best practices
  • Developing a maturity model that outlined the path to best-in-class for the plants and pinpointed where they were on the journey
  • Empowering plant managers with new self-service communications tools that even the busiest of plant managers could utilize
  • In-the-moment coaching to help plant leaders navigate real issues as they happened
Key Results:
  • Double-digit gains in engagement scores in one year for nearly all plants in the program
  • 66% increase in one year in employee engagement scores at the lowest-ranked plant; the same plant became the best-practice model for communicating and operations
  • 3 plants proactively asked to join the program after hearing about its value
  • Communications were invited to join the task force to formally integrate the communication model in the companywide change approach for plant operations
  • Increase in global best practice sharing using the plant communications playbook
  • International Business Award and American Business Award Winner

“We are fans for life because you helped us, made life easier for us and I know I can count on you…” 

- A plant manager from the pilot


Partner With
The Grossman Group

At The Grossman Group, we leverage our diverse experience on your behalf. Contact us to partner with an experienced, focused, and results-driven team of internal communication, employee engagement and leader communication experts.

Contact Us