leadercommunicator blog

Drive Business Results with Communication Planning

Posted by David Grossman on Mon, Aug 08, 2022

When the pandemic began, organizational leaders were forced to communicate in new ways, focusing on what was essential. Now, as we move to new realities, it continues to be important to stay focused and thoughtfully plan communications. Planning communications is often the key to employees having the information and context they need to help an organization or team achieve its vision and goals. Given a variety of factors, including fewer in-person interactions and the level of turnover that has occurred in many organizations, a recommitment – or reset – to communication planning seems even more essential.

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Tags: Internal Communication, Leadership Effectiveness & Planning

5 Trends Happening in Internal Communications Right Now: What’s Driving Them and What You Can Do in Response

Posted by Debbie Field on Mon, Aug 01, 2022

One of the most exciting aspects of our daily work with clients is the variety of industries and span of projects on which we have the opportunity to partner. Interestingly, those same diverse interactions often offer a lens through which we are able to identify trends revealing themselves across the board in internal communications.

5 Key Topics Currently on the Minds of Leaders and Communicators

As of late, several common topics have bubbled to the top of conversations with our current and prospective clients when we ask them about their needs and pain points. More than merely identifying the trends, we’re delving deeper to offer insights on why these shifts are taking place right now and what communicators can do to address and/or take advantage of the shifting tides.

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Tags: Internal Communication

Face-to-Face Communication: 6 Benefits of Leading in Person

Posted by David Grossman on Mon, Jul 25, 2022

In today’s connected world, there are more than enough ways to communicate, and often the sheer number of available channels leads to message overload or disconnect for employees.

When a leader needs to inspire people – or move them to action – nothing compares to face-to-face communication. This more personal method of communication sends a message before you say a word. People will not only hear what you are saying, but they will also perceive the greater meaning of your tone, voice inflection, emotion and body language. Taking the time to look people in the eye and tell them exactly what they need to know is a powerful way to emphasize and reinforce key messages.

What is face-to-face communication?

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Tags: Leadership Communication, Face-to-Face Communication, Communication Skills, Feedback/Trust

6 Steps for Effectively Connecting with Your Audience

Posted by David Grossman on Mon, Jul 18, 2022

You’ve probably heard the philosophical question, “If a tree falls in a forest and no one is around to hear it, does it make a sound?” That same concept applies to communication. If you share a message with an audience and it doesn’t make sense to them or they aren’t able to connect with it, did they really hear what you had to say?

Where Effective Communication Begins

All effective communication begins with knowing your audience and speaking their language – both literally and figuratively. That doesn’t mean changing your core messages, but rather adjusting the way you present them or the context you offer to help explain those messages in a way that resonates most directly with the people to whom you are speaking. Sometimes that is much harder than it sounds because audiences can vary greatly, whether across a team or an entire organization. So where should you begin?

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Tags: Communication Skills, Presentation Skills

3 Times Employee Communication Is Essential

Posted by David Grossman on Mon, Jul 11, 2022

Communication is more than a “feel good” part of any organization. The business world, the real world, employees’ worlds—all are continuing to change at an accelerated pace, leaving communicators and leaders with the daunting challenge of keeping employees focused, committed and engaged.

Knowing When to Communicate

Establishing a strong system of communication with employees is crucial on several levels, ranging from major company shifts to day-to-day interaction. Here are three common events or situations that often trigger the need for communication:

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Tags: Internal Communication

"Heart First" Wins Gold Quill Award of Excellence

Posted by David Grossman on Wed, Jun 29, 2022

I am incredibly honored that my latest book, Heart First: Lasting Leader Lessons from a Year that Changed Everything, has been recognized by the International Association of Business Communicators (IABC) for worldwide Excellence in Communications in the publications category. This prestigious award is the fifth honor the book has received since its publication in August 2021 and serves as a testament to the power, relevance and timeliness of the principles of Heart First Leadership.

How to Lead with Heart

As many of you know, we believe the answer to many of the challenges facing the workplace today lies in Heart First Leadership, which is all about championing empathy, humanity and authenticity in the workplace to build stronger, more trusting relationships.

The lessons in this book have resonated with thousands of leaders who have sought out a new approach to leadership. Now more than ever, leaders play a pivotal role in connecting, engaging and inspiring their teams.

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Tags: Awards/ Articles/ Interviews, Heart First Leadership

Active Listening: 8 Steps to Become a Better Active Listener

Posted by David Grossman on Mon, Jun 27, 2022


Leaders inspire their teams by showing they care. One of the most important ways leadercommunicators show they care is to listen—truly listen—to what people have to say. (There’s a reason we have two ears and one mouth.)

Active listening is a foundational skill of Heart First leadership that helps build authentic connection and understanding. With a shift to a hybrid work environment and fewer opportunities for in-person connection, making time—and space—to actively listen is critical. When managers make an effort to listen to employees, they see the benefits in terms of engagement and positive relationships, which moves an organization toward success.

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Tags: Leadership Effectiveness & Planning, Listening

What is a Company Town Hall Meeting? (+ How to Plan and Conduct One)

Posted by Jennifer Hirsch on Mon, Jun 20, 2022

Think about the last “town hall” meeting you attended at your company. Was it something you and your colleagues looked forward to? Or, did seeing the time block on your calendar fill you with anxiety (over losing time in your day), annoyance (not wanting to sit through an excruciatingly boring meeting) or, worst of all, apathy (having no interest in attending knowing the content wouldn’t be relevant)?

Unfortunately, the latter is the case for many employees today.

While the concept of a town hall dates far back beyond our modern corporate world and these meetings played a crucial role in internal communications during the height of the pandemic, many employees still report that they can feel like a chore.

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Tags: Internal Communication

3 Unique Ways Leaders Can Prioritize During Change

Posted by Jason Greenspan on Mon, Jun 13, 2022

There was a time, just a couple of decades ago, that change inside organizations was more the exception versus the norm. And the cause of that change was less externally driven – there wasn’t the perpetual risk that if you didn’t adapt, for example, to digital disruption, labor demands, or environmental, social, and governance expectations, you’d be left behind.

Beyond the implications this has for organizational ecosystems, it’s also having a profound impact on the people leading these companies. Across all our clients, we’re seeing leaders who are overwhelmed – feeling as though there’s no off-ramp on the hamster wheel of change.

It’s why a recent article I read by former New York Times “Corner Office” columnist, Adam Bryant, really hit home. While he wasn’t writing about change specifically, the following points – not direct quotes – resonated with me and can help leaders of all types navigate change.

3 Tips to Help Leaders Prioritize to Drive Change

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Tags: Internal Communication, Communicating Change

How to Measure the Impact of Internal Communication

Posted by David Grossman on Mon, Jun 06, 2022

It’s often said that what gets measured gets done. Although it may feel overwhelming or even impossible to measure the value of something as intangible as communication, the fact is there are definitive metrics by which you can measure success.

And the reward of understanding the impact of any strategic internal messaging plan is well worth the effort! Measurement helps create credibility for communication among an organization’s employees and its leaders, and it ensures that communication has a place at the table in any strategic business discussion. The key to successfully measuring communication is to focus metrics on the outcome (the action you seek), not the output (how you communicate). Since the goal of internal communication is to drive action and behaviors, it’s not enough to know that a message was distributed to employees. Rather, measurement needs to focus on whether the message was received, heard, and acted upon.

Core Principles for Communication Measurement

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Tags: Internal Communication

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