7 Critical Traits for Building Trust in Companies

Posted by David Grossman on Mon,Jan 22, 2018

Trust everywhere is eroding. The lack of trust inside business today is especially troubling, as reported by numerous studies over the past several years.

In 2017, Edelman’s Trust Barometer underscored the scope of the problem, revealing the largest-ever drop in trust across government, business, media and non-governmental organizations. As just one measure of the trust problem in business, CEO credibility dropped 12 points globally to an all-time low of 37 percent, falling in every country studied. 

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Tags: Feedback/Trust

Recognition That Motivates: 3 Must-Have Components

Posted by David Grossman on Mon,Jan 08, 2018

When thinking about employee communications, one of the first things that often comes to mind is channels for conveying messages and mechanisms for gathering feedback. That said, how might employee recognition help you drive further engagement on your team?

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Tags: Employee Engagement, Feedback/Trust

Want Trusting Employees? Focus on Actions Not Words

Posted by David Grossman on Tue,Aug 01, 2017

Talk is cheap. Especially when it comes to leaders and their ability to build and maintain trust. Just ask any employee. To them, it’s actions and results that matter most. It’s hard to escape online headlines that chronicle the latest corporate scandal, reminding us of the disastrous consequences when the actions of corporate leaders don’t match their words. 

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Tags: Feedback/Trust

The Four Fs of Feedback

Posted by David Grossman on Mon,Jun 12, 2017

If you were to give yourself a grade for how effective you are at giving feedback, what grade would you choose? Many of the executives I work with are brutally honest and give themselves an F. They don’t make giving feedback a standard part of meetings and discussions; they give general (“good job!”) versus specific feedback (“Here’s what you did extremely well on this project….”); they often don’t give feedback at all or wait too long to give feedback; and they would have a hard time giving their boss feedback.
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Tags: Leadership Effectiveness & Planning, Feedback/Trust

Share Solid Feedback as Well as Motivation and Intent

Posted by David Grossman on Wed,Mar 29, 2017

It seems like a simple communication point but many of us forget to share the motivations behind our actions. As a result, we can leave people scratching their heads. 

Think about what grade you’d give yourself on how well you give employees feedback. Many of the executives I work with are brutally honest and give themselves an F. They don’t make giving feedback a standard part of meetings and discussions; they give general (“good job!”) versus specific feedback (“Here’s what you did extremely well on this project….”); they often don’t give feedback at all or wait too long to give feedback; and they would have a hard time giving their boss feedback.

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Tags: Feedback/Trust

Difficult Messages Made Easy in the Workplace

Posted by David Grossman on Mon,Mar 13, 2017

It’s never easy to communicate difficult information to a group of employees, but with these six essential steps, you can prepare for the toughest conversations:

1. Identify the problem

Are business results not where they should be? Do staffing changes need to be made? Are there undesired behaviors that need to change?

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Tags: Internal Communication, Communication Skills, Feedback/Trust

Show You Care: 4 Must-Have Strategies to Build Feedback Channels in Your Organization

Posted by David Grossman on Mon,Jan 23, 2017

Employees who are highly engaged in their work perform better than their less-committed counterparts and boost the organization’s bottom line. Not surprisingly, building employee engagement involves two-way communication – both to and from employees.

Leadercommunicators – those leaders who understand the importance of communication, and how you can’t lead without communicating well – engage employees with various communication vehicles that help them connect the dots between individual efforts and organizational goals. But just as important as any leadership message is having systems in place to gather employee input and demonstrate its importance to the organization.

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Tags: Feedback/Trust

6 Actionable Steps to Building Trust with Employees

Posted by David Grossman on Wed,Sep 14, 2016

A leader’s ability to inspire and motivate employees is based on trust. When people trust you, they have confidence in your decisions. Even in uncertainty, they will be influenced by your leadership. That is because they expect you to do what you say you’ll do. 

Aligning your words and actions is a key pillar for building trust with employees and, ultimately, for an organization’s success. We often find employees say that what leaders say and do has the most impact on their perception of an organization. When there is a disconnect between a leader’s words and actions, employees are less likely to become engaged and committed to the organization.

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Tags: Feedback/Trust

Starting Thought: The Power of Questions

Posted by David Grossman on Wed,Aug 17, 2016

Here’s a recent conversation with my 6-year-old daughter, Avi.

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Tags: Feedback/Trust

Starting Thought: My Latest Mistake, and a Critical Learning for Leaders

Posted by David Grossman on Wed,Jul 20, 2016

I made a mistake.  It felt like a big one.

The Background

My oldest daughter, Avi, lost her fifth tooth recently.  Daily, we had been checking on the wiggliness of the tooth and wondering together what day would be the one where it pops out.  Sure enough, a carrot did the trick and out it came during a camp lunch.

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Tags: Feedback/Trust

    About leadercommunicator blog

    Leadership and communications expert, David Grossman shares high-level tips on leadership effectiveness, internal communications, employee engagement, and a variety of other topics on the minds of leaders and communicators.

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