Know your audience and speak to them. Great leaders inspire employees to action by giving them feelings of significance, community, and excitement.
Leaders provide the context and inspiration to move organizations to success. That means it’s the leader’s job to paint a picture of the future or deliver difficult messages with clarity, courage and compassion.
It’s a truism – how you say something often trumps what you say.
Research shows that when there’s incongruence between the nonverbal channel and verbal channel, 93% of communication is based on two factors: Body language (55%) and tone of voice (38%). The rest is about your words (7%).
I was privileged to work with an amazing senior leader and her team recently, and she said something I thought was hugely profound about leadership and being a leader:Read More
What’s the potential negative impact of a charismatic CEO?
Understanding that impact and the potential traps will help us better manage a situation where we may find ourselves without them – whether it's because they've transitioned into new company, retirement, etc. The learnings here don’t just apply to the C-suite, but to teams throughout organizations where there’s a visionary leader.
Giving feedback can be one of the most difficult things to do as a leader, which is why so many leaders avoid it.
Some leaders may hesitate to avoid hurting any feelings. Others are nervous about how the employee will take the feedback. Still others wonder whether the outcome sought is achievable in the first place.Read More
Working with global clients who need to communicate with employees around the world, I’ve been hearing a lot lately about the challenges of translation. This issue is not likely to go away any time soon as more companies see opportunities and set goals to grow their international business.
While important initiatives always have a game plan behind them, daily communications between leaders and employees are often unplanned or buried beneath other pressing business priorities. However, planning communications is often the key to employees having the information and context they need to help an organization or team achieve its vision and goals.Read More
When it comes to manager and leadership communication, I’m often asked for examples of how senior managers who lead by example have made an impact on the success of programs.
My answer is always that savvy leaders know the importance of leading by example. They know themselves and have an understanding of how others see them and realize that their people are watching not only what they say, but what they do.
Here are 6 real-life examples of senior managers casting the right shadow:Read More