What Leaders Miss When They Don't Listen (and What to Do About It)

Posted by David Grossman on Mon,Aug 27, 2018

Leaders, in particular, often forget to listen, and fall into the trap of controlling the message without real, meaningful communication. 

Here’s what we’re missing when we don’t listen:

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Tags: Internal Communication, Communication Skills, Leadership Effectiveness & Planning

Are You an Outstanding Communicator? How Do You Measure Up?

Posted by David Grossman on Wed,Aug 22, 2018

With thought, attention, and practice, anyone can become a great communicator. Through our research and client work with organizations that are leading in the communication arena, we’ve defined the outstanding communicator. Knowing what the best-of-the-best do can help each of us know where we stand, and what we might need to work on to be even better.

The outstanding communicator:

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Tags: Communication Skills

The Art of Active Listening

Posted by David Grossman on Wed,Aug 01, 2018

Perhaps you’ve heard the quote “There’s a difference between listening and waiting for your turn to speak.” The concept might seem simple, but active listening – that is, fully concentrating on what’s being said – takes work and practice. And the results can make a significant difference in the quality of relationships, followership and overall results. 

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Tags: Face-to-Face Communication, Communication Skills

Top 11 Attributes of Leaders Who Excel at Communication and How We Define Them

Posted by David Grossman on Mon,May 21, 2018

We’re often asked what qualities the most effective leaders have when it comes to communicating effectively. Through our quantitative research of more than 750,000 leaders and employees inside some of the world’s leading organizations, and in the many focus groups we conduct every year, we’ve identified 11 attributes that matter most. 

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Tags: Leadership Communication, Communication Skills

Spring Cleaning, Communication-Style, and the Mess I Made

Posted by David Grossman on Tue,Apr 17, 2018

I’ve started the seasonal ritual of cleaning and organizing my home, and was reminded this past weekend that – with the best intentions in mind – I sometimes bite off more than I can chew. In my case, I was overly ambitious and while Steve, Avi, Noa and I accomplished a lot, I didn’t set myself up or our family for success.

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Tags: Communication Skills

The 5 Must-Haves of Corporate Social Responsibility

Posted by David Grossman on Mon,Apr 02, 2018

It’s been said that if you don’t toot your own horn, then you can’t complain when there’s no music. A bit blunt perhaps, but very true, and applicable today more than ever in the context of corporate social responsibility (CSR).

On the surface, CSR is comprised of the efforts and initiatives a company takes to assess and hold responsibility for its impact on the environment and social wellbeing at large.

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Tags: Communication Skills, Storytelling

3 Advanced Listening Skills

Posted by David Grossman on Mon,Feb 26, 2018

Never underestimate the power of listening - really listening. 

Think you're good at it? Like all skills, there are multiple levels of mastery. How do you know you're a pro at listening?

Check first to see whether you're good at the basics. Growing up, I learned the catch-phrase, "Stop. Look. Listen." to keep me safe when I needed to cross a railroad track. The same strategy will keep you on track when it comes to listening.

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Tags: Communication Skills

How to Communicate with a Left-Brained Leader

Posted by David Grossman on Wed,Feb 21, 2018

One of the things that’s key to communicating with leaders is considering that person’s leadership style. From experience working with leaders across the globe, I’ve noticed that the majority of senior leaders today are left-brained.

  • They think in words (vs. images)
  • They are highly analytical
  • They focus on logic (as opposed to emotion)
  • They do a lot of advanced planning (they don’t wing it)
  • They approach challenges in a linear way
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Tags: Communication Skills

Are Communication Tools a Luxury Good or a Bare Necessity?

Posted by David Grossman on Tue,Feb 13, 2018

I was reviewing some of our tools with a leader who thought a messaging methodology or leadership platform was a “luxury,” like “GPS or electric seat warmers.” (Though, believe me, to survive the harsh Chicago winters, seat warmers are not a luxury; they’re a necessity!) 

A strategic approach to communications, too, is a necessity. The fact that he mentioned GPS was ironic to me. Nothing is more important today to employees than an understanding of where their organization is going and the plans to get there. Without understanding that, employees can’t connect the dots to figure out how they fit in (and why they should contribute the extra brainpower, time, and energy that every organization needs today). 

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Tags: Communication Skills

6 Steps for Effectively Connecting with Your Audience(s)

Posted by David Grossman on Mon,Feb 12, 2018

You’ve probably heard the philosophical question “If a tree falls in a forest and no one is around to hear it, does it make a sound?” That same concept applies to communication. If you share a message with an audience and it doesn’t make sense to them or they aren’t able to connect with it, did they really hear what you had to say?

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Tags: Communication Skills, Presentation Skills

    About leadercommunicator blog

    Leadership and communications expert, David Grossman shares high-level tips on leadership effectiveness, internal communications, employee engagement, and a variety of other topics on the minds of leaders and communicators.

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