Most Recent Articles on Feedback/Trust

Share Solid Feedback as Well as Motivation and Intent

Posted by David Grossman on Wed, Mar 10, 2021

It seems like a simple communication point but many of us forget to share the motivations behind our actions. As a result, we can leave people scratching their heads.

Think about what grade you’d give yourself on how well you give employees feedback. Many of the executives I work with are brutally honest and give themselves an F. They don’t make giving feedback a standard part of meetings and discussions; they give general (“good job!”) versus specific feedback (“Here’s what you did extremely well on this project….”); they often don’t give feedback at all or wait too long to give feedback; and they would have a hard time giving their boss feedback.

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Tags: Feedback/Trust

Trust as a Powerful Tool for Leading Change

Posted by David Grossman on Wed, Feb 17, 2021

Jumping off a high dive. Getting behind the wheel for the first time. Giving your first speech in front of a large crowd. 

When you look back at some of the scariest things you’ve done in life, chances are a big reason you achieved them was trust. Maybe a parent was standing by your side to assure you a plunge from that sky-high diving board would actually be good for you, that you’d be ok, and that you had their support. In other cases, it may have been a friend, a spouse or a colleague guiding you and encouraging you. The trust you had in that person gave you the courage needed to take a leap, or simply follow their lead.

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Tags: Leadership Communication, Feedback/Trust

Show You Care: 4 Must-Have Strategies to Build Feedback Channels in Your Organization

Posted by David Grossman on Wed, Jan 27, 2021

Employees who are highly engaged in their work perform better than their less-committed counterparts and boost the organization’s bottom line. Not surprisingly, building employee engagement involves two-way communication – both to and from employees.

Leadercommunicators – those leaders who understand the importance of communication, and how you can’t lead without communicating well – engage employees with various communication vehicles that help them connect the dots between individual efforts and organizational goals. But just as important as any leadership message is having systems in place to gather employee input and demonstrate its importance to the organization.

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Tags: Feedback/Trust

4 Facts About Future-Focused Feedback: Why You Should Take this Approach

Posted by David Grossman on Mon, Sep 14, 2020

Feedback – usually for the purpose of motivating or directing behavior change in the person receiving it – is a key element in career relationships from mentorship and coaching to supervision and education. But it doesn’t always work as intended. Research published recently by faculty members at Australia’s Melbourne Business School shows which types of feedback conversations lead to better outcomes.

The Future of Feedback: Motivating Performance Improvement Through Future-Focused Feedback, published June 19 in the Public Library of Science (PLOS) Journal, documents the experience of hundreds of managers on three continents who participated in a written survey and two role-play studies related to feedback.

4 key findings from the study on future-focused feedback include:

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Tags: Feedback/Trust

Motivate with Feedback: Focus on the 4 Fs of Feedback (and the Future)

Posted by David Grossman on Wed, Aug 26, 2020

Sharing feedback with colleagues is a critical part of working together successfully. Yet many people I talk with feel they could do a better job giving feedback, whether by being more prompt or direct, or simply by ensuring a conversation happens. Giving feedback can feel uncomfortable, maybe even more so when it has to be delivered virtually.

Personal discomfort aside, the truth is that most of us could be significantly more effective at work with regular input on what we’re doing well and what could be better. Timely, frequent and specific feedback helps everyone improve. We can better recognize blind spots, know what to keep doing and when to change course, and benefit from building relationships with those who give us the gift of their advice.

So how can we give feedback that gets results?

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Tags: Leadership Communication, Feedback/Trust

Lead With Connection: How to Build Relationships That Help Drive Results

Posted by David Grossman on Wed, Aug 19, 2020

Leadership is personal, and in focusing on business goals, leaders can detach themselves from the human element in the workplace. Yet building trust and making a personal connection are key to motivating and engaging employees, which in turn are essential to delivering business results.

A recent study published in Harvard Business Review found three elements necessary for leaders to build trust among employees: positive relationships, good judgment/expertise, and consistency. Positive relationships ranked most important.

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Tags: Leadership Communication, Feedback/Trust

Use of Surveillance Software During COVID-19 Is a Big Mistake

Posted by David Grossman on Wed, May 20, 2020

One of the newest employer trends to come out of the COVID-19 pandemic is the increased use of surveillance software to track employees’ daily activity while they work at home. The programs often include webcams that take regular images of employees during work hours. The software may also nudge employees who step away from their laptops, warning them to get back to work within a minute or be marked as off-task.

This trend reminds me of a game we used to play as kids – “king of the hill.” I can still remember the kid who was insistent on being the king of the hill in our sixth-grade class. That boy relished his sense of control, seeking power over the rest of us. I probably remember him so well because, as a lanky and uncoordinated boy myself, I had a permanent spot at the bottom of the hill. I wasted some time trying to work myself up until I realized I needed to be far away from that hill and pave my own path.

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Tags: Feedback/Trust, COVID-19 Communications

Bring Back Discretion to the Workplace

Posted by David Grossman on Tue, Jul 16, 2019

My neighbor down the block is the classic Gladys Kravitz from Bewitched. She knows the comings and goings of just about everyone in the neighborhood, and proudly overshares what she knows with anyone who will listen.

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Tags: Communication Skills, Feedback/Trust

Trust in the Workplace: 6 Steps to Building Trust with Employees

Posted by David Grossman on Mon, May 06, 2019

“My employer” was named by 75% of those surveyed worldwide as the most trusted institution in the recently released 2019 Edelman Trust Barometer. These findings from the annual report, now in its 19th year, compared to trust in NGOs (57%), business (56%), government (48%) and media (47%). The report’s press release also pointed to a shift (for individuals) “ . . . to the relationships within their control, most notably their employers.”

What an opportunity for leaders to seize the day and build even greater levels of trust in the organization. 

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Tags: Feedback/Trust

Face-To-Face Communication: 6 Reasons to Lead in Person

Posted by David Grossman on Mon, Apr 15, 2019

We all know how technology enables communication – email, voicemail, text message, instant message, Twitter . . . the list goes on. There are more than enough ways to communicate, and too often they add up to message overload for employees.

That’s why when something is important, nothing compares to face-to-face communication. When a leader needs to inspire people—or move them to action—the best way to do it is to look people in the eye and tell them exactly what they need to know.

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Tags: Leadership Communication, Face-to-Face Communication, Communication Skills, Feedback/Trust