Most Recent Articles on Feedback/Trust

Use of Surveillance Software During COVID-19 Is a Big Mistake

Posted by David Grossman on Wed, May 20, 2020

One of the newest employer trends to come out of the COVID-19 pandemic is the increased use of surveillance software to track employees’ daily activity while they work at home. The programs often include webcams that take regular images of employees during work hours. The software may also nudge employees who step away from their laptops, warning them to get back to work within a minute or be marked as off-task.

This trend reminds me of a game we used to play as kids – “king of the hill.” I can still remember the kid who was insistent on being the king of the hill in our sixth-grade class. That boy relished his sense of control, seeking power over the rest of us. I probably remember him so well because, as a lanky and uncoordinated boy myself, I had a permanent spot at the bottom of the hill. I wasted some time trying to work myself up until I realized I needed to be far away from that hill and pave my own path.

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Tags: Feedback/Trust, COVID-19 Communications

Bring Back Discretion to the Workplace

Posted by David Grossman on Tue, Jul 16, 2019

My neighbor down the block is the classic Gladys Kravitz from Bewitched. She knows the comings and goings of just about everyone in the neighborhood, and proudly overshares what she knows with anyone who will listen.

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Tags: Communication Skills, Feedback/Trust

Trust in the Workplace: 6 Steps to Building Trust with Employees

Posted by David Grossman on Mon, May 06, 2019

“My employer” was named by 75% of those surveyed worldwide as the most trusted institution in the recently released 2019 Edelman Trust Barometer. These findings from the annual report, now in its 19th year, compared to trust in NGOs (57%), business (56%), government (48%) and media (47%). The report’s press release also pointed to a shift (for individuals) “ . . . to the relationships within their control, most notably their employers.”

What an opportunity for leaders to seize the day and build even greater levels of trust in the organization. 

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Tags: Feedback/Trust

Face-To-Face Communication: 6 Reasons to Lead in Person

Posted by David Grossman on Mon, Apr 15, 2019

We all know how technology enables communication – email, voicemail, text message, instant message, Twitter . . . the list goes on. There are more than enough ways to communicate, and too often they add up to message overload for employees.

That’s why when something is important, nothing compares to face-to-face communication. When a leader needs to inspire people—or move them to action—the best way to do it is to look people in the eye and tell them exactly what they need to know.

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Tags: Leadership Communication, Face-to-Face Communication, Communication Skills, Feedback/Trust

Taking Action on Feedback from Employees

Posted by David Grossman on Mon, Feb 25, 2019

Being a good leader doesn’t happen by luck. It happens because those individuals have a strong sense of self-awareness, and seek input and feedback from not just their boss and their peers, but even more importantly, their employees.

I always urge leaders to try this if it’s not part of the way they work, and they’re often surprised by how honest and considerate the feedback is that they get.

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Tags: Employee Engagement, Feedback/Trust

7 Critical Traits for Building Trust in Companies

Posted by David Grossman on Mon, Jan 22, 2018

Trust everywhere is eroding. The lack of trust inside business today is especially troubling, as reported by numerous studies over the past several years.

In 2017, Edelman’s Trust Barometer underscored the scope of the problem, revealing the largest-ever drop in trust across government, business, media and non-governmental organizations. As just one measure of the trust problem in business, CEO credibility dropped 12 points globally to an all-time low of 37 percent, falling in every country studied. 

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Tags: Feedback/Trust

Recognition That Motivates: 3 Must-Have Components

Posted by David Grossman on Mon, Jan 08, 2018

When thinking about employee communications, one of the first things that often comes to mind is channels for conveying messages and mechanisms for gathering feedback. That said, how might employee recognition help you drive further engagement on your team?

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Tags: Employee Engagement, Feedback/Trust

Want Trusting Employees? Focus on Actions Not Words

Posted by David Grossman on Tue, Aug 01, 2017

Talk is cheap. Especially when it comes to leaders and their ability to build and maintain trust in the workplace. Just ask any employee. To them, it’s actions and results that matter most. It’s hard to escape online headlines that chronicle the latest corporate scandal, reminding us of the disastrous consequences when the actions of corporate leaders don’t match their words. 

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Tags: Feedback/Trust

The Four Fs of Feedback

Posted by David Grossman on Mon, Jun 12, 2017

If you were to give yourself a grade for how effective you are at giving feedback, what grade would you choose? Many of the executives I work with are brutally honest and give themselves an F. They don’t make giving feedback a standard part of meetings and discussions; they give general (“good job!”) versus specific feedback (“Here’s what you did extremely well on this project….”); they often don’t give feedback at all or wait too long to give feedback; and they would have a hard time giving their boss feedback.
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Tags: Leadership Effectiveness & Planning, Feedback/Trust

Share Solid Feedback as Well as Motivation and Intent

Posted by David Grossman on Wed, Mar 29, 2017

It seems like a simple communication point but many of us forget to share the motivations behind our actions. As a result, we can leave people scratching their heads. 

Think about what grade you’d give yourself on how well you give employees feedback. Many of the executives I work with are brutally honest and give themselves an F. They don’t make giving feedback a standard part of meetings and discussions; they give general (“good job!”) versus specific feedback (“Here’s what you did extremely well on this project….”); they often don’t give feedback at all or wait too long to give feedback; and they would have a hard time giving their boss feedback.

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Tags: Feedback/Trust

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    Leadership and communications expert, David Grossman shares high-level tips on leadership effectiveness, internal communications, employee engagement, and a variety of other topics on the minds of leaders and communicators.

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