4 Main Problems That Come With Poor Communication

Posted by David Grossman on Wed,Nov 02, 2016

The problems that poor communication can create are often not realized until after the problems occur when business and the bottom line suffers, and yet they could have been prevented. Here are 4 main problems that come with poor communication:

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Tags: Internal Communication

5 Benefits of Having a Strong Internal Communications Strategy

Posted by David Grossman on Wed,Aug 31, 2016

Whether you are just beginning to think about the importance of internal communication, are in the midst of an existing plan, or fine-tuning a well-oiled communications machine, the bottom line is that this is all about the bottom line.

At its core, communication is an instrument of strategy as well as a strategy in itself. It’s an instrument of strategy because it helps you share your mission, vision and values with employees. It’s a strategy because it will help you achieve specific goals. It creates a sense of community and trust with employees, creating a line of sight for them and engaging them to make the business successful.

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Tags: Internal Communication

Top 10 Tips for Successful Internal Branding Efforts

Posted by David Grossman on Tue,Jan 19, 2016

Internal branding.  It’s often maligned and misunderstood in part because it’s done poorly.  Look first at who’s often driving internal branding efforts and you understand why the results are typically less than they should be.


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Tags: Internal Communication, Communication Skills

Anticipate and Adapt to the Social Media Change Curve

Posted by David Grossman on Tue,Sep 01, 2015

When asked what made him such a successful competitor, hockey great Wayne Gretzky famously said, “A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.”

The same lesson holds true for social media. In choosing the most effective communication tools and platforms for collaboration and dialogue, communicators need to anticipate where their key stakeholders—employees, managers and leaders—are headed, not where they’ve been. They need to understand these audiences well enough to proactively anticipate their needs and preferences.

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Tags: Internal Communication

Internal Communications Check-Up: What’s Your Organization’s Temperature?

Posted by David Grossman on Mon,Jun 15, 2015

I firmly believe that leaders are always communicating, whether they intend to or not. And just like a leader sends a message by communicating – or not – an organization shows its commitment to communication whether it intends to or not.

That’s why, when clients come to us for help on improving communication, we start by taking the organization’s temperature. That means evaluating some big-picture indicators of its commitment to the practice and value of communication.

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Tags: Internal Communication

Weekly Round-Up: What’s Missing from Your Innovation Efforts, 7 Steps to Improve Your Character Habit & Tips for Effective Internal Communications

Posted by David Grossman on Fri,May 01, 2015

Welcome to my weekly round-up of top leadership and communication blog posts. As many of you know, each week I read and tweet several great articles and on Fridays, I pull some of my favorites together here on my blog.

This week you’ll see articles on email habits to learn from some of the world’s busiest people, ways to improve your internal communications and steps to improve your character habit.  These articles will provide you with tips, strategies and thought-starters from many of the smart folks in my network. So whether you’re a new leader or an industry veteran there’ll be something here for you.

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Tags: Internal Communication

How to Listen so Employees Talk

Posted by David Grossman on Tue,Jan 13, 2015

Listening.  It’s a skill virtually all of us can work on. 

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Tags: Internal Communication

Starting Thought: 5 Items on Every Employee’s Holiday Wish List

Posted by David Grossman on Wed,Dec 17, 2014

It’s officially the month when we’re all talking about which “hot” items are on everyone’s holiday wish list. Stores and online retailers create wish lists for every type of person you could ever need to shop for: for teens, for sports fans, for the cook in your family, for the outdoor person, etc. This flurry of wish-list making got me thinking about a different category that we don’t hear much about: employees. If employees developed a collective wish list, what would be on it?

From my experience working with employees around the globe, a few common needs rise to the top:

  • Opportunities to give feedback- Create an environment where employees feel safe to have a candid conversation with you. Listen, listen, and listen some more. By helping employees feel comfortable giving feedback, you let them know that their views are valued. You’ll also gain valuable information that can help you lead and communicate better. 
  • Less BS and more humanity- Enough beating-around-the-bush or, even worse, “spinning” of messages. Employees want to know what’s happening and why in a direct way.  Tell them what you know when you know it.  Don’t wait until you have all the information to communicate. Doing so is a sure-fire way to feed the rumor mill. Chances are you’re waiting too long to give employees key information.
  • Understanding of your expectations- People rise to the expectations set for them.  Many problems in business are caused by a lack of understanding of expectations or a misunderstanding of what’s needed and expected. Unless you’ve taken the time to share your expectations with employees in a formal way, you’re limiting their chances of success.
  • Empathy- Pause and imagine how employees are feeling.  The desire to be heard is a basic human need. Employees want to know they’re being heard, and they want you to know where they’re coming from. The payoff is an employee who knows you care, and at the same time, you gather information that’s useful to motivate that employee
  • More listening- Stop talking so much.  Ask for input and feedback.  What employees help create they are more likely to support.  Employees don’t want monologues but instead, real, two-way conversations.
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Tags: Internal Communication

Why Context Is King

Posted by David Grossman on Tue,Dec 16, 2014


con - text  [kon-tekst] – noun

1. the parts of a written or spoken statement that precede or follow a specific word or passage, usually influencing its meaning or effect: You have misinterpreted my remark because you took it out of context.

2. the set of circumstances or facts that surround a particular event, situation, etc.

At the heart of organization-wide alignment is a common context. Context influences how we interpret information. It’s the lens through which we view and make sense of the world.

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Tags: Internal Communication

Leaders: What’s the story with stories?

Posted by David Grossman on Tue,Dec 02, 2014

We all tell stories naturally that illustrate who we are as a person, what we do, and what we believe in.  Think of your last conversation with a friend, someone in your family, or a neighbor at a barbeque.  “Once upon a time” (or a spin on that) is an everyday, multiple-times-a-day occurrence.

Yet at work, something happens when we “badge in” at our organizations.  Stories get lost, and pie charts and copy-heavy slides take over.

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Tags: Leadership Communication, Internal Communication, Communication Skills, Storytelling

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    The Grossman Group CEO and communications expert David Grossman shares his insights on the importance of meaningful leadership communication in today’s business climate. With high level tips on engagement and connection, insights into employee motivations and behavior, and firsthand stories from the frontlines of America’s leading companies.

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