4 Key Issues That Can Get in the Way of Giving Effective Feedback

Posted by David Grossman on Mon,Oct 15, 2018

Giving feedback can be one of the most difficult things to do as a leader, which is why so many leaders avoid it. 

Some leaders may hesitate to avoid hurting any feelings. Others are nervous about how the employee will take the feedback. Still others wonder whether the outcome sought is achievable in the first place. 

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Tags: Leadership Effectiveness & Planning, Internal Communication

Don't Let Internal Communications Get Lost in Translation

Posted by David Grossman on Mon,Oct 08, 2018

Working with global clients who need to communicate with employees around the world, I’ve been hearing a lot lately about the challenges of translation. This issue is not likely to go away any time soon as more companies see opportunities and set goals to grow their international business.

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Tags: Internal Communication, Leadership Effectiveness & Planning

Drive Business Results with Communication Planning

Posted by David Grossman on Mon,Oct 01, 2018

While important initiatives always have a game plan behind them, daily communications between leaders and employees are often unplanned or buried beneath other pressing business priorities. However, planning communications is often the key to employees having the information and context they need to help an organization or team achieve its vision and goals. 

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Tags: Internal Communication, Leadership Effectiveness & Planning

Dimensions to Assess in Your Communications

Posted by David Grossman on Mon,Sep 17, 2018

Leaders are hungry for data to make business decisions on everything from new products and services to whether or not to enter a new market. Yet when it comes to organizational health and employee engagement, many fail to measure what’s working and what’s not.

Why Measure?

Employees can’t do their best work and achieve performance goals if they don’t understand the strategy… if they’re not getting the information they need… if they don’t feel like their input is valued.

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Tags: Internal Communication

Taking a Page from Artificial Intelligence’s book: Intelligent Workplace Communications – Guest Blogger, Microsoft's Robert Ford

Posted by David Grossman on Mon,Sep 10, 2018

When I say “intelligent communications” I am not referring to the intellectual competence of a message. I’m speaking of “artificial intelligence” (AI), which is increasingly infused in all things digital – be that the (intelligent) cloud, the (intelligent) edge, or anything and everything digital in between. While I’m not an expert on AI, my take on this “intelligence” inference comes from the ability for technology to perceive its environment and mimic cognitive functions that you and I attribute to human minds, in order to successfully perform a task or achieve a goal. All of this communication is happening at real-time speed over super-fast digital networks. Intelligence is all around us and getting smarter every nanosecond. So, this begs the question: If human attention is the world’s new scarce resource, the premise of leadership communication is to connect, inspire and drive action. So, if we believe the human brain is (still) superior, then what are we doing as leaders to make sure what we communicate is as intelligent as the technology enabling it?

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Tags: Guest Bloggers, Internal Communication

What Leaders Miss When They Don't Listen (and What to Do About It)

Posted by David Grossman on Mon,Aug 27, 2018

Leaders, in particular, often forget to listen, and fall into the trap of controlling the message without real, meaningful communication. 

Here’s what we’re missing when we don’t listen:

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Tags: Internal Communication, Leadership Effectiveness & Planning, Communication Skills

The Best Way to Ensure Your Internal Communications Hit the Bullseye – Q&A with SnapComms CEO Chris Leonard

Posted by David Grossman on Mon,Aug 20, 2018

Internal communicators are constantly working to communicate critical information to employees in different ways, but also in ways that those communications cut through the clutter and resonate. It’s a balancing act to say the least. No one wants communication to result in information overload and have their messages fall flat.

It’s with that, we’re excited to share an interview we did with our friend and colleague Chris Leonard, co-founder and CEO of SnapComms, a leading internal communications platform that helps get employees’ attention and drive engagement through unmissable communications channels.

Q: How did you get into internal communications?

A: It started about 20 years ago when I was working for some large corporate organizations in New Zealand. I increasingly encountered the frustrations in communicating properly with staff. We had great teams of people, but they just weren’t being reached in the right way to harness that potential.

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Tags: Internal Communication, Guest Bloggers

How to Break Through (or Avoid) Communication Clutter

Posted by David Grossman on Wed,Aug 08, 2018

Communication at its best is about moving people to action. Each time you prepare to communicate internally, first think about the business outcomes you want to achieve. Then, think about what you want employees to think, feel and do as a result of your communication. This will shape the messages you develop and help you choose the vehicle you use to share those messages.

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Tags: Internal Communication

How One Innovative Communications Tool Turned Communications Inside Tenneco’s Manufacturing Plants into World-Class

Posted by David Grossman on Mon,May 07, 2018

I’m one of those people who likes to always have a game plan. I guess it stems from a desire to know where I’m headed and how I’m going to get there – as quickly and efficiently as possible. And, because even when I go with the flow, I can be so much more purposeful and in the moment.  

I’m in good company with many leaders and communications professionals who also are outcome-oriented and short on time! That’s why one of the best tools for any leaders’ toolbox is a playbook for how to communicate effectively. 

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Tags: Internal Communication, Inventory of Innovations Series

How to Create an Internal Communications Plan in 7 Steps

Posted by David Grossman on Mon,Apr 23, 2018

A best practice for internal communications teams is to have a plan. That may sound basic but all too often we find that internal communications departments don’t have plans in place – and it shows in how the team works, how well employees are communicated with, and, in many cases, the kind of impact the function has on the business.

An internal communications plan articulates what the function is uniquely qualified to do to help drive business outcomes for the organization.

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Tags: Internal Communication

    About leadercommunicator blog

    Leadership and communications expert, David Grossman shares high-level tips on leadership effectiveness, internal communications, employee engagement, and a variety of other topics on the minds of leaders and communicators.

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