Know your audience and speak to them. Great leaders inspire employees to action by giving them feelings of significance, community, and excitement.
Leaders provide the context and inspiration to move organizations to success. That means it’s the leader’s job to paint a picture of the future or deliver difficult messages with clarity, courage and compassion.
Giving feedback can be one of the most difficult things to do as a leader, which is why so many leaders avoid it.
Some leaders may hesitate to avoid hurting any feelings. Others are nervous about how the employee will take the feedback. Still others wonder whether the outcome sought is achievable in the first place.Read More
Working with global clients who need to communicate with employees around the world, I’ve been hearing a lot lately about the challenges of translation. This issue is not likely to go away any time soon as more companies see opportunities and set goals to grow their international business.
While important initiatives always have a game plan behind them, daily communications between leaders and employees are often unplanned or buried beneath other pressing business priorities. However, planning communications is often the key to employees having the information and context they need to help an organization or team achieve its vision and goals.Read More
Leaders are hungry for data to make business decisions on everything from new products and services to whether or not to enter a new market. Yet when it comes to organizational health and employee engagement, many fail to measure what’s working and what’s not.
Employees can’t do their best work and achieve performance goals if they don’t understand the strategy… if they’re not getting the information they need… if they don’t feel like their input is valued.Read More
Tags: Internal Communication
When I say “intelligent communications” I am not referring to the intellectual competence of a message. I’m speaking of “artificial intelligence” (AI), which is increasingly infused in all things digital – be that the (intelligent) cloud, the (intelligent) edge, or anything and everything digital in between. While I’m not an expert on AI, my take on this “intelligence” inference comes from the ability for technology to perceive its environment and mimic cognitive functions that you and I attribute to human minds, in order to successfully perform a task or achieve a goal. All of this communication is happening at real-time speed over super-fast digital networks. Intelligence is all around us and getting smarter every nanosecond. So, this begs the question: If human attention is the world’s new scarce resource, the premise of leadership communication is to connect, inspire and drive action. So, if we believe the human brain is (still) superior, then what are we doing as leaders to make sure what we communicate is as intelligent as the technology enabling it?Read More
Leaders, in particular, often forget to listen, and fall into the trap of controlling the message without real, meaningful communication.
Here’s what we’re missing when we don’t listen:
Internal communicators are constantly working to communicate critical information to employees in different ways, but also in ways that those communications cut through the clutter and resonate. It’s a balancing act to say the least. No one wants communication to result in information overload and have their messages fall flat.
It’s with that, we’re excited to share an interview we did with our friend and colleague Chris Leonard, co-founder and CEO of SnapComms, a leading internal communications platform that helps get employees’ attention and drive engagement through unmissable communications channels.
Q: How did you get into internal communications?
A: It started about 20 years ago when I was working for some large corporate organizations in New Zealand. I increasingly encountered the frustrations in communicating properly with staff. We had great teams of people, but they just weren’t being reached in the right way to harness that potential.Read More
Communication at its best is about moving people to action. Each time you prepare to communicate internally, first think about the business outcomes you want to achieve. Then, think about what you want employees to think, feel and do as a result of your communication. This will shape the messages you develop and help you choose the vehicle you use to share those messages.
Tags: Internal Communication