Information vs. Communication

Posted by David Grossman on Mon,Mar 06, 2017

Employee to manager: “I’m starving!” Some food for thought on the difference between information and communication: employees are bombarded with information but starved for meaning. 

Informationvscommunication.jpg

Communication only occurs when an exchange results in shared meaning. Communication is all about facilitating dialogue. To build a successful team, you need to create a culture where it’s safe to dialogue about issues to ensure the smartest decisions possible.

Here are 6 suggestions to consider:

1. Ensure you have regularly scheduled opportunities to dialogue with your work group, in smaller teams, and with individuals.

2. Engage people openly and fully by asking open-ended questions: “What do you think?” “How do you react to that?”

3. Listen to what employees have to say and paraphrase to ensure you understand their comment.

Feel like you're communicating but your employees don't always hear you? Our free ebook can help. Employees are eager for a leader who can step up and guide them with strategy and integrity. Click here to access more messaging secrets on how to connect and communicate with your team.

4. Listen for various points of view and encourage others to express them: “The fact that you and I disagree on an issue is a good thing.”

5. Listen more than you talk if you want to know what’s in your people’s heads.

6. When asking for input, be prepared to act on it. Otherwise, employees will be less likely to give you input in the future.

Which of the suggestions above could have the most positive impact on how you communicate?

—David Grossman


Employees are eager for a leader who can step up and guide them with strategy and integrity. Access messaging secrets on how to connect and communicate with your team.

Can you hear me now - Image

Tags: Communication Skills

    About leadercommunicator blog

    What does it take to be a leadercommunicator?

    The Grossman Group CEO and communications expert David Grossman shares his insights on the importance of meaningful leadership communication in today’s business climate. With high level tips on engagement and connection, insights into employee motivations and behavior, and firsthand stories from the frontlines of America’s leading companies.

    The leadercommunicator blog is instructive, entertaining, and a must-read for leaders, communicators, and leadercommunicators.

    Subscribe by Email

    leadercommunicator-blog-awards
    Going Slow to Go Fast eBook
    David Grossman - The Relationship Between Corporate Culture and Performance in the WSJ
    Podcast-for-communicators
    Take the Email-Free Vacation Pledge