David Grossman

Recent Posts

Knowing How to Communicate Doesn't Make a Leader Effective

Posted by David Grossman on Tue,Mar 19, 2019

There's nothing as invigorating or energizing for me as spending time with clients working on some of their toughest internal communication challenges. I spent some time recently training leaders on two-way communication with a focus on how to plan any kind of communication, as well as the six ultimate interpersonal skills needed for a productive and successful interaction. The day was filled with education, lots of interaction, and significant chunks of time dedicated to practicing the critical skills. I celebrated with these leaders as they connected the dots and saw immediate application for what we covered, and I felt their frustration when the perfect moment for empathy during a role play turned into a lecture of a valued employee. 

Read More

Tags: Internal Communication, Leadership Effectiveness & Planning

New Free Ebook: Communicating With Impact Inside Healthcare Organizations

Posted by David Grossman on Mon,Mar 18, 2019

Anyone working in healthcare today knows just how demanding and complex the industry is, with daily shifts in consumer needs, financial pressures, evolving regulations and reforms. The business of healthcare has entered a new era that leaves communicators and leaders with the daunting challenge of keeping employees focused, committed and engaged in what can feel like the eye of a hurricane.

Read More

Tags: Free Downloads

Weekly Round-Up: Introvert & Extrovert Communication Tips, Positive Disruption, Transformational Leadership Characteristics, 4 Leadership Practices to Enrich & Inspire, 5 Engagement Mistakes

Posted by David Grossman on Fri,Mar 15, 2019

Welcome to my weekly round-up of the best-of-the-best recent leadership and communication blog posts. 

  • Communication Tips for Introverts and Extroverts
    By Liz Fosslien and Mollie West Duffy (@fosslien and @molliewest via @susancain), Susan Cain

    Introverts and extroverts have different needs. Liz Fosslien and Mollie West Duffy provide quick tips you can apply immediately to help introverts and extroverts work together seamlessly.

    “I’ll go if I don’t have to talk,” says Elaine when Jerry asks her to join him for coffee on Seinfeld. Some of us need more quiet time than others...”
Read More

Tags: Weekly Round-Up

Why Context is the Key to Employee Alignment

Posted by David Grossman on Wed,Mar 13, 2019


con - text  [kon-tekst] – noun

1. the parts of a written or spoken statement that precede or follow a specific word or passage, usually influencing its meaning or effect: You have misinterpreted my remark because you took it out of context.

2. the set of circumstances or facts that surround a particular event, situation, etc.

To Obtain Alignment, Context is Key

At the heart of organization-wide alignment is a common context. Context influences how we interpret information. It’s the lens through which we view and make sense of the world.

Read More

Tags: Internal Communication

6 Strategies to Buy Yourself Time When You're Asked Difficult Questions

Posted by David Grossman on Mon,Mar 11, 2019

No matter our role, we all face really challenging questions from time to time – those pointed, unexpected queries that can leave us squirming or wishing we could head for the door.

The Difficult Questions

For leaders, some zingers are from investors shooting at you from multiple angles, like rapid fire:

  • Why did earnings fall short?
  • What are your plans to innovate?
  • Where will you find the cost cuts?
Read More

Tags: Communication Skills

Weekly Round-Up: 4 Tips to Improve Management Comms, Bring Out the Best in Others, 5 Ways to Work With a Micromanager, 8 Steps for the Best Meetings, Elevating Strategic Decision Making

Posted by David Grossman on Fri,Mar 08, 2019

Welcome to my weekly round-up of the best-of-the-best recent leadership and communication blog posts. 

  • 4 Tips For Improving Management Information Cascade
    By SnapComms (@snapcomms)

    “Staff would rather communicate with their immediate supervisor than any other level of management. This is particularly true during uncertain times. Staff may start to distrust the ‘corporate mouthpieces’ such as the intranet, and turn to their managers for interpretation ... So how can we improve manager cascade as a critical part of effective internal communications?...”
Read More

Tags: Weekly Round-Up

5 Messaging Bad Habits Every Boss Needs to Break

Posted by David Grossman on Wed,Mar 06, 2019

You’ve drafted an email or remarks to share at an upcoming team meeting and are ready to hit send or present, respectively. How do you know that you haven’t made the most common messaging blunders?

See whether creating a clear and compelling communication is as simple as cleaning up your own act.

Here are 5 messaging blunders to avoid in your communications:

Read More

Tags: Communication Skills, Storytelling

20 Leadership Blogs You Should Be Reading (2019 Update)

Posted by David Grossman on Mon,Mar 04, 2019

What does it take to help leaders communicate and lead more effectively? Even the most personable and engaging leaders can benefit from new leadership tips.

Leadership roles change every day and leaders need to grow and improve with them. Here are 20 leadership blogs (listed in alphabetical order), similar to this one, that I like to check in with on a regular basis.

Read More

Tags: Leadership Communication

Weekly Round-Up: 5 Deadly Communication Mistakes, 7 C's of Leadership, How to Get More Solutions From Your Team, What is Vision?, 19 Tips for Writing Your Employee Newsletter

Posted by David Grossman on Fri,Mar 01, 2019

Welcome to my weekly round-up of the best-of-the-best recent leadership and communication blog posts. 

  • 5 Deadly Communication Mistakes That Kill Team Spirit
    By Dianna Booher (@diannabooher via @Forbes), Forbes

    “Many teams exist in name only. Their “spirit” is ghosting. Members may be assigned to the same project, but they no more feel like one big happy family than Hamlet and his crew. Conflicts constantly erupt. People hoard information. Distrust makes collaboration difficult at best. At the root of it all, typically poor communication destroys team members’ confidence that what they hear is rational, relevant, or real...”
Read More

Tags: Weekly Round-Up

Someone to Know: Q&A with AmerisourceBergen Vice President of Business Communications and Executive Support Ginette Meluso

Posted by David Grossman on Wed,Feb 27, 2019

Ginette Meluso, Vice President of Business Communications and Executive Support at AmerisourceBergen, has impressive experience in communication strategy across a variety of sectors, including government, agency and corporate environments. With nearly 20 years of experience in the field, Ginette embraces continuous learning of all things communications and is an advocate for leaders and associates alike. She led her team in building AmerisourceBergen’s internal communications function from the ground up through an expansion that now serves an enterprise of 21,000 associates. Passionate about being in service to others, this creative, results-driven, strategic communication professional is definitely someone to know. We discuss her compelling insights in our Q&A.

Q&A with Ginette Meluso,
Vice President of Business Communications
and Executive Support at AmerisourceBergen

Read More

Tags: Someone to Know Series

    About leadercommunicator blog

    Leadership and communications expert, David Grossman shares high-level tips on leadership effectiveness, internal communications, employee engagement, and a variety of other topics on the minds of leaders and communicators.

    Subscribe by Email

    Going Slow to Go Fast eBook
    David Grossman - The Relationship Between Corporate Culture and Performance in the WSJ
    Take the Email-Free Vacation Pledge