Most Recent Articles on Communication Skills

Manager Communication: Don’t Just Pass Along an Email

Posted by David Grossman on Wed, Sep 08, 2021

Sending along a message or announcement from your boss to your team with no context surely won’t resonate with employees, especially on the important matters that mean so much to driving the business forward.

Make it Relevant for Your Team

Don’t be a copy-cat communicator. Your job is to take information and make it relevant for your employees. Think about how to make it:

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Tags: Communication Skills

The Courage to Deliver Difficult Messages

Posted by David Grossman on Mon, Jun 07, 2021

Delivering difficult messages is at the very core of dealing with the tough situations many leaders face.

I was working with a leader who was preparing to make some significant changes in his organization’s structure, including people changes. As we talked more, and his eyes welled up with tears, I realized how tough these decisions were for him. In the end, it was the right thing to do—his customers’ needs had changed; the market had changed, and his organization wasn’t set up for success. 

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Tags: Leadership Communication, Communication Skills, Authenticity

Plan Your Communication to Save You Time and Energy

Posted by David Grossman on Wed, May 12, 2021

As I often say, “You can’t NOT communicate,” but leaders often figure they can avoid communicating with their teams and just focus on the “important work.” Here’s what leaders don’t realize: They are already communicating whether or not they intend to. It is human nature for others to read into our actions based on their perceptions. And as we know, actions speak louder than words.

Plan Ahead to Prevent Cleaning Up a Mess Later

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Tags: Communication Skills

Information vs. Communication

Posted by David Grossman on Wed, Apr 28, 2021

Employee to manager: “I’m starving!” Some food for thought on the difference between information and communication: employees are bombarded with information but starved for meaning. 

Communication only occurs when an exchange results in shared meaning. Communication is all about facilitating dialogue. To build a successful team, you need to create a culture where it’s safe to dialogue about issues to ensure the smartest decisions possible.

Here are 6 suggestions to consider as you build a workplace culture with more open communication:

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Tags: Leadership Communication, Communication Skills

How to Effectively Plan Your Next Communication in 5 Minutes

Posted by David Grossman on Mon, Mar 08, 2021

What comes to your mind when you think about the world’s great leaders? Often, it’s how they inspired people or organizations to achieve greatness. Or a stirring speech that delivered a compelling message. The fact is, most great leaders are also great communicators. 

In organizations, the best leadercommunicators bring their vision to life in a way that connects employee needs to company priorities and business goals. They not only plan how they’ll communicate, but also ensure they are delivering a strategic message that will inspire employees to positive action.   

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Tags: Leadership Communication, Communication Skills

6 Proven Ways to Smile More

Posted by David Grossman on Wed, Feb 10, 2021

A client recently realized that she wants to smile more. Having seen herself on a number of corporate videos and in virtual meetings, she’s made a note that when she smiles in her delivery, she conveys her excitement more naturally, is more motivating, and overall, comes off as more like herself. 

Smiling naturally is a powerful way to connect with others and can positively impact how we feel as well.

Here are some suggestions to help you smile more:

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Tags: Communication Skills

3 Steps to Exert Your Influence

Posted by David Grossman on Wed, Jan 20, 2021

When you don’t have position power in a situation, or don’t want to use your position power, which is almost always the wise choice, you need to use your influence.

What is Influence?

Influence is the ability to impact or change how a person thinks, feels, or acts. Since communication at its finest is about moving others to action, to change how people behave, first you need to change how they think.

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Tags: Communication Skills

7 Things Every Employee Wants From Their Boss

Posted by David Grossman on Mon, Dec 14, 2020

What do employees want? While the answer varies by employee, our research and work reveals a collective “wish list” every boss should know.

What follows are some of the most sought-after employee wishes and those that come up most often as unmet:

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Tags: Communication Skills

The 5 Ws and an H Guide to Communicating Virtually Anything

Posted by David Grossman on Mon, Nov 09, 2020

Ask any journalist and they can tell you about the 5 Ws and an H. Any solid news story covers those six basic ingredients. The same is true for communicating inside an organization, especially as it relates to sharing a compelling vision or guiding decisions about the future.

Want to ensure you don’t forget a critical detail in your communications? Think 5 Ws and an H to ensure you're capturing important perspective, sharing the all-important context, and making it relevant for your audience. 

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Tags: Communication Skills

12 Tips to Communicate Better and Improve Business Results

Posted by David Grossman on Mon, Oct 26, 2020

Whether you need to leverage new technology, engage employees to deliver better for customers, or just keep meeting your business goals, good communication is critical to any success strategy. Strong leadercommunicators know that when it’s effective, communication does much more than make people feel good. It is directly linked to business results.

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Tags: Leadership Communication, Communication Skills