Most Recent Articles on Communication Skills
For leaders in today’s business world, effective communication is a differentiator. With so much information flying around from so many places, the ability to ensure you’re understood and employees are prepared to take action on your path forward is critical to your individual and organizational success.
And yet time and time again I’ve heard the excuse, “Communicating effectively is too tough.”
You might have the most compelling vision for your organization, but if you can’t get it out of your head and get others to see it and believe in it, it might as well not even exist.
Just because the strategy makes sense to you doesn’t mean it will take only an instant for others to see it like you do. We often think that others think as we do, that others see the world as we do, but it’s more likely that there’s a lot of ground to cover between their perspective and yours. Employees come to their jobs with their own context, and it’s the leader’s job to help them understand the collective context, including how you see the marketplace today, and how that led to your strategy.
I heard an interesting comparison recently. When you see people on the street talking to themselves, they are often classified as “insane.” Yet what do we call it when we talk to ourselves inside organizations? “Marketing or communications.”
Speak WITH Your Employees to Ensure Your Strategy Resonates
The “communication vacuum” fills whether you want it to or not. Some call it the grapevine or the rumor mill; others call it hearsay. No matter what you call it, it can be problematic and distracting.
A recently released study conducted by The Economist Intelligence Unit suggests that having more ways to communicate doesn’t necessarily equate to better communication. To the contrary, the results suggest that internal communications activities remain problematic and have serious ramifications for an organization’s success.Read More
We all know how technology enables communication – email, voicemail, text message, instant message, Twitter . . . the list goes on. There are more than enough ways to communicate, and too often they add up to message overload for employees.
That’s why when something is important, nothing compares to face-to-face communication. When a leader needs to inspire people—or move them to action—the best way to do it is to look people in the eye and tell them exactly what they need to know.
Ask any journalist and they can tell you about the 5 Ws and an H. Any solid news story covers those six basic ingredients. The same is true for communicating inside an organization, especially as it relates to sharing a compelling vision or guiding decisions about the future.Read More
Tags: Communication Skills
No matter our role, we all face really challenging questions from time to time – those pointed, unexpected queries that can leave us squirming or wishing we could head for the door.
The Difficult Questions
For leaders, some zingers are from investors shooting at you from multiple angles, like rapid fire:
- Why did earnings fall short?
- What are your plans to innovate?
- Where will you find the cost cuts?
Tags: Communication Skills