Most Recent Articles on Communication Skills

The 5 Ws and an H Guide to Communicating Virtually Anything

Posted by David Grossman on Mon, Nov 09, 2020

Ask any journalist and they can tell you about the 5 Ws and an H. Any solid news story covers those six basic ingredients. The same is true for communicating inside an organization, especially as it relates to sharing a compelling vision or guiding decisions about the future.

Want to ensure you don’t forget a critical detail in your communications? Think 5 Ws and an H to ensure you're capturing important perspective, sharing the all-important context, and making it relevant for your audience. 

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Tags: Communication Skills

12 Tips to Communicate Better and Improve Business Results

Posted by David Grossman on Mon, Oct 26, 2020

Whether you need to leverage new technology, engage employees to deliver better for customers, or just keep meeting your business goals, good communication is critical to any success strategy. Strong leadercommunicators know that when it’s effective, communication does much more than make people feel good. It is directly linked to business results.

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Tags: Leadership Communication, Communication Skills

Internal Communications Check-Up – 11 Elements to Measure Your Organization’s Temperature

Posted by David Grossman on Wed, Oct 21, 2020

I firmly believe that leaders are always communicating, whether they intend to or not. And just like a leader sends a message by communicating – or not – an organization shows its commitment to communication whether it intends to or not.

That’s why, when clients come to us for help on improving communication, we start by taking the organization’s temperature. That means evaluating some big-picture indicators of its commitment to the practice and value of communication.

11 Elements of an Internal Communications Temperature Check

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Tags: Internal Communication, Communication Skills

Who’s the Better Communicator? Introverts or Extroverts?

Posted by David Grossman on Mon, Jul 27, 2020

The answer here might surprise you.

Both can be effective communicators, if they understand the implications of their preference, and flex their style. The variables to consider are about the quality and quantity of communications.

How to Be a More Effective Introvert

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Tags: Leadership Communication, Communication Skills

9 Ways to Have Even More Calm, Courageous Conversations

Posted by David Grossman on Mon, Jul 13, 2020

Over the last several months, we’ve all faced discomfort in new ways – from navigating the unknowns of the pandemic and making (and communicating) difficult business decisions, to facing unconscious bias and having important conversations about race – there’s no doubt we’ve gotten out of our comfort zones in new ways. If you’re like me, I’m committed to taking these lessons forward and pushing myself to embrace discomfort even more. If you were to commit to some additional chutzpah in your communications, where might you focus your energies?

Here are 9 ways to build more courageous conversations:

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Tags: Leadership Communication, Communication Skills

11 Quotes to Inspire You to Communicate with Compassion in The Workplace

Posted by David Grossman on Wed, Jul 08, 2020

It’s no secret that employees look for – and want – more meaningful communication and interactions with their colleagues, teams and leaders, especially given the recent events. Research shows that better communication leads to higher engagement, which is linked to increased employee motivation, productivity, sales, and – on the flip side – less absenteeism, turnover and injuries in the workplace.

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Tags: Leadership Communication, Communication Skills

Leaders: Listen More Now Than Ever Before

Posted by David Grossman on Thu, Jun 04, 2020

Some leaders consider listening a soft skill (maybe even overrated), others may consider themselves good listeners, and some know it’s a skill they need to work on. Regardless of where you fall on the spectrum, one thing is certain: a big part of your job right now is to listen.

Part of what’s changed as we all live through the COVID-19 outbreak and civil unrest is the urgent need for leaders to listen to their employees and understand the challenges they face as they deal with today’s uncertain and ever-changing situation.

Listening is One of the Most Important Things You Can Do Right Now

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Tags: Communication Skills, Leadership Effectiveness & Planning, COVID-19 Communications

Everything Leaders Do (or Don't Do) Communicates Something

Posted by David Grossman on Wed, Apr 08, 2020

There are very few things in this world that are neutral. Consider a gift that with special wrapping paper or bows – it says something about the thought, the meaning and the care in that present. It communicates something different than a brown paper grocery bag stapled shut.

Similarly, everything you do, and everything you say, communicates. And, importantly, everything you don’t do, and everything you don’t say, communicates.

It’s a reality for everyone in business and life. Yet being a leader, it’s critical because all eyes are on you.

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Tags: Leadership Communication, Communication Skills

5 Communication Skills Every Manager Should Master

Posted by David Grossman on Mon, Jan 27, 2020

Effective communication lets you create shared meaning and understanding between you and your team. These 5 skills are must-haves for any manager looking to get their messages heard and create a productive work environment where employees can thrive.

5 Must-Have Communication Skills for Any Manager

1. Set the context

Every employee comes into the workplace with his or her own context, a mixture of culture, memories, upbringing, and experiences. Part of the role of a manager is to create a shared vision for the entire team. Make sure employees understand the big picture and how they fit in. Constantly communicate the “why” behind the business plan: why the plan is important, the role your team plays and the critical role individual employees play.

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Tags: Communication Skills

Deliver a Message with Maximum Impact

Posted by David Grossman on Wed, Dec 18, 2019

Relying on only one form of communication or one method to deliver a message—such as a monthly email message or webcast—is a clear mistake if you want to have maximum impact. Employees have different personalities and work habits.

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Tags: Communication Skills

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    Leadership and communications expert, David Grossman shares high-level tips on leadership effectiveness, internal communications, employee engagement, and a variety of other topics on the minds of leaders and communicators.

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