Most Recent Articles on Communication Skills

Information vs. Communication

Posted by David Grossman on Wed, Apr 28, 2021

Employee to manager: “I’m starving!” Some food for thought on the difference between information and communication: employees are bombarded with information but starved for meaning. 

Communication only occurs when an exchange results in shared meaning. Communication is all about facilitating dialogue. To build a successful team, you need to create a culture where it’s safe to dialogue about issues to ensure the smartest decisions possible.

Here are 6 suggestions to consider as you build a workplace culture with more open communication:

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Tags: Leadership Communication, Communication Skills

How to Effectively Plan Your Next Communication in 5 Minutes

Posted by David Grossman on Mon, Mar 08, 2021

What comes to your mind when you think about the world’s great leaders? Often, it’s how they inspired people or organizations to achieve greatness. Or a stirring speech that delivered a compelling message. The fact is, most great leaders are also great communicators. 

In organizations, the best leadercommunicators bring their vision to life in a way that connects employee needs to company priorities and business goals. They not only plan how they’ll communicate, but also ensure they are delivering a strategic message that will inspire employees to positive action.   

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Tags: Leadership Communication, Communication Skills

6 Proven Ways to Smile More

Posted by David Grossman on Wed, Feb 10, 2021

A client recently realized that she wants to smile more. Having seen herself on a number of corporate videos and in virtual meetings, she’s made a note that when she smiles in her delivery, she conveys her excitement more naturally, is more motivating, and overall, comes off as more like herself. 

Smiling naturally is a powerful way to connect with others and can positively impact how we feel as well.

Here are some suggestions to help you smile more:

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Tags: Communication Skills

3 Steps to Exert Your Influence

Posted by David Grossman on Wed, Jan 20, 2021

When you don’t have position power in a situation, or don’t want to use your position power, which is almost always the wise choice, you need to use your influence.

What is Influence?

Influence is the ability to impact or change how a person thinks, feels, or acts. Since communication at its finest is about moving others to action, to change how people behave, first you need to change how they think.

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Tags: Communication Skills

7 Things Every Employee Wants From Their Boss

Posted by David Grossman on Mon, Dec 14, 2020

What do employees want? While the answer varies by employee, our research and work reveals a collective “wish list” every boss should know.

What follows are some of the most sought-after employee wishes and those that come up most often as unmet:

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Tags: Communication Skills

The 5 Ws and an H Guide to Communicating Virtually Anything

Posted by David Grossman on Mon, Nov 09, 2020

Ask any journalist and they can tell you about the 5 Ws and an H. Any solid news story covers those six basic ingredients. The same is true for communicating inside an organization, especially as it relates to sharing a compelling vision or guiding decisions about the future.

Want to ensure you don’t forget a critical detail in your communications? Think 5 Ws and an H to ensure you're capturing important perspective, sharing the all-important context, and making it relevant for your audience. 

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Tags: Communication Skills

12 Tips to Communicate Better and Improve Business Results

Posted by David Grossman on Mon, Oct 26, 2020

Whether you need to leverage new technology, engage employees to deliver better for customers, or just keep meeting your business goals, good communication is critical to any success strategy. Strong leadercommunicators know that when it’s effective, communication does much more than make people feel good. It is directly linked to business results.

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Tags: Leadership Communication, Communication Skills

Internal Communications Check-Up – 11 Elements to Measure Your Organization’s Temperature

Posted by David Grossman on Wed, Oct 21, 2020

I firmly believe that leaders are always communicating, whether they intend to or not. And just like a leader sends a message by communicating – or not – an organization shows its commitment to communication whether it intends to or not.

That’s why, when clients come to us for help on improving communication, we start by taking the organization’s temperature. That means evaluating some big-picture indicators of its commitment to the practice and value of communication.

11 Elements of an Internal Communications Temperature Check

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Tags: Internal Communication, Communication Skills

Who’s the Better Communicator? Introverts or Extroverts?

Posted by David Grossman on Mon, Jul 27, 2020

The answer here might surprise you.

Both can be effective communicators, if they understand the implications of their preference, and flex their style. The variables to consider are about the quality and quantity of communications.

How to Be a More Effective Introvert

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Tags: Leadership Communication, Communication Skills

9 Ways to Have Even More Calm, Courageous Conversations

Posted by David Grossman on Mon, Jul 13, 2020

Over the last several months, we’ve all faced discomfort in new ways – from navigating the unknowns of the pandemic and making (and communicating) difficult business decisions, to facing unconscious bias and having important conversations about race – there’s no doubt we’ve gotten out of our comfort zones in new ways. If you’re like me, I’m committed to taking these lessons forward and pushing myself to embrace discomfort even more. If you were to commit to some additional chutzpah in your communications, where might you focus your energies?

Here are 9 ways to build more courageous conversations:

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Tags: Leadership Communication, Communication Skills

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    Leadership and communications expert, David Grossman shares high-level tips on leadership effectiveness, internal communications, employee engagement, and a variety of other topics on the minds of leaders and communicators.

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