When words and actions don’t match as we’re listening; when we have a sense that something’s not quite feeling right in a conversation, there’s a common formula known as the 7-38-55 rule that might be helpful. It indicates only 7 percent of meaning is conveyed through the words we speak, and the remaining percent of meaning is informed by tone of voice (38 percent) and body language (55 percent). When there’s incongruence, a vast majority of the information shared is gleaned from what is NOT being said.Read More
Most Recent Articles on Listening
Leaders inspire their teams by showing they care. One of the most important ways leadercommunicators show they care is to listen—truly listen—to what people have to say. (There’s a reason we have two ears and one mouth.)
When managers make an effort to listen to employees, they see the benefits in terms of engagement and positive relationships, which moves an organization toward success.
It's not only about inviting employee input. It’s also about proving you value that input by taking action on it.
Some leaders consider listening a soft skill (maybe even overrated), others may consider themselves good listeners, and some know it’s a skill they need to work on. Regardless of where you fall on the spectrum, one thing is certain: a big part of your job right now is to listen.
Part of what’s changed as we all live through the COVID-19 outbreak and civil unrest is the urgent need for leaders to listen to their employees and understand the challenges they face as they deal with today’s uncertain and ever-changing situation.
Listening is One of the Most Important Things You Can Do Right NowRead More
You’ve probably heard the saying, “we have two ears and one mouth so that we can listen twice as much as we speak." As leaders, this simple wisdom is a good reminder and reality check for many of us.
Listening. It’s a skill virtually all of us can work on.
Once you’ve mastered the fundamentals, there are a number of ways to raise the bar.
Perhaps you’ve heard the quote “There’s a difference between listening and waiting for your turn to speak.” The concept might seem simple, but active listening – that is, fully concentrating on what’s being said – takes work and practice. And the results can make a significant difference in the quality of relationships, followership and overall results.Read More
Never underestimate the power of listening - really listening.
Think you're good at it? Like all skills, there are multiple levels of mastery. How do you know you're a pro at listening?
Check first to see whether you're good at the basics. Growing up, I learned the catch-phrase, "Stop. Look. Listen." to keep me safe when I needed to cross a railroad track. The same strategy will keep you on track when it comes to listening.Read More
During last week’s Challenge, did you notice the impact emotionally connecting with purpose had on your employees? How did they respond? Tapping into people’s emotions allows us to command an audience’s attention and helps drive your organization’s strategy forward.
This is one of my favorite challenges. To get work done through others, you’ll need to develop an understanding of how others think and why they think the way they do. The Courageous Communicator knows that empathy, or the ability to put oneself in someone else’s shoes and see the world from their perspective (which is not to say that you have to agree with or condone their thoughts and actions) is an essential component of great leadership.Read More
How does one get better at paying attention to what’s not being said?
Let’s look at a communication interaction from the sender and receiver’s perspective.
A Sender's Perspective
First, here are some things that get in the way from a sender’s perspective, and why it’s so critical to listen for what’s not being said:
- Sometimes, we don’t have the words or vocabulary, nor the emotional self awareness, to express what we’re feeling and get our needs out there.
- Other times, we are afraid to express our true thoughts or feelings