4 Must-Dos to Help You Talk About Change

Posted by David Grossman on Wed,Nov 30, 2016

Change of any kind in a company can bring uncertainty. And when things feel uncertain, it’s more important than ever to be proactive in communicating. Everyone will have lots of questions about the future, and it’s important not to ignore these questions or pretend no one’s asking them.

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Tags: Communicating Change

The Power of “I Don’t Know”

Posted by David Grossman on Mon,Nov 28, 2016

For many of us, the words “I don’t know” are like kryptonite: a sign of weakness. 

In reality, the ability to say “I don’t know” can be a hidden strength. Particularly during times of change, we need to be honest, straightforward and timely in sharing what we know—even when there are open issues and/or there’s much that’s still hasn’t been decided.

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Tags: Communicating Change

The Top Reason People Resist Change, and How to Best Address It

Posted by David Grossman on Tue,Nov 15, 2016

A colleague of mine, Les Landes, shared the following wisdom with me recently.

See how you might fill in this blank:

It’s not that people resist change.  People resist _________________________.

People resist being forced to change without their involvement.  They don’t like change forced down their throats.  People naturally resist being controlled and being uninvolved in decisions that affect them.

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Tags: Communicating Change

Don't Just Say Something Important Once

Posted by David Grossman on Mon,Jul 18, 2016

It’s crucial to look at your communications as a process of repetition.  Too often, leaders think of communication as a “check-off-the-box activity.” For example, they’ll think,

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Tags: Communicating Change

4 Practical Tips for Managing Change in the Workplace

Posted by David Grossman on Mon,Jul 11, 2016

One of the best traits that any leader can possess is the ability to remain flexible in the face of change in the workplace, no matter how large or small. Here are some practical tips that you can use to make changes less stressful for everyone.

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Tags: Communicating Change

How to Know When Communication Is Essential

Posted by David Grossman on Mon,Mar 28, 2016

It’s important to realize that most problems in business today lie in the absence of real communication, and to understand the need to facilitate dialogue and “manage” conversation with employees and teams.  As a result, you’re able to create shared meaning and move people to action.

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Tags: Communication Skills, Communicating Change

Change Management 101: Communication Skills That Help People Change

Posted by David Grossman on Wed,May 27, 2015

It was a moment of brilliance.  I was moderating an employee focus group about change, and during the discussion an educator in the group shared this Buddhist quote:

“When the student is ready the teacher will appear.”

I could see the concept resonated with everyone.  It was almost as if I was privy to a collective “ah-ha” moment.  Those nine words captured the spirit, tone, and reality of helping people move through change, and the essence of many of the frustrations attendees were feeling and expressing.

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Tags: Communicating Change

Starting Thought: Communicating Change Well Means Dialogue With Employees

Posted by David Grossman on Wed,Apr 22, 2015

It’s easy to speak in platitudes and general terms when you’re looking to inspire change inside an organization. But the problem is those general messages get lost amid all the other sources of information flooding employees today.  What’s more, we often resist what we’re not part of creating.

The best way to get employees' attention is to dialogue with them about what’s changing and create together a simple action plan – the specific things they need to do every day to help achieve the outcomes you seek. During times of change, getting that kind of direction is critical for keeping employees focused on their work. Otherwise, it’s easy to get lost and caught up in rumor chains.

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Tags: Communicating Change

Influencers Can Help Implement Change and Make It Stick

Posted by David Grossman on Tue,Dec 23, 2014

We've all been there. You've spent months--or even years--developing a new program, strategy or initiative.  It's based on solid research, best practices, company goals, and employee needs. Logically, you cannot think of a single reason your new program should fail.  And yet.  We all know that in reality the success of implementing change depends on a whole lot of intangibles, with none carrying more sway than people's willingness to embrace the new.  You can have the best product or program in the world, but if you can't get your audience on board, you're not going to have any luck.

What can you do?

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Tags: Communicating Change

How belt-tightening helps us with change - in the workplace and out

Posted by David Grossman on Tue,Apr 30, 2013

Tags: Communicating Change

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    What does it take to be a leadercommunicator?

    The Grossman Group CEO and communications expert David Grossman shares his insights on the importance of meaningful leadership communication in today’s business climate. With high level tips on engagement and connection, insights into employee motivations and behavior, and firsthand stories from the frontlines of America’s leading companies.

    The leadercommunicator blog is instructive, entertaining, and a must-read for leaders, communicators, and leadercommunicators.

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