8 Key Questions Employees Want to Know (But Might Not Ask)

Posted by David Grossman on Mon, Jan 20, 2020

Employee-questions-1

As leaders, we spend much of our time and effort setting business goals and developing plans to achieve them. Yet the most important element behind everything is your team. If they don’t understand where they fit in, all of our lofty goals will go nowhere.

Whether employees ask them or not, there are several key questions that are on their minds—I call them The Eight Key Questions.

These questions are a lot like Maslow’s Hierarchy of Needs, which states that only after a person has fulfilled certain levels of needs can he or she begin to move to more complex levels of thought, such as self-awareness and understanding of others. In other words, employees’ basic needs—the “me-focused” needs—have to be addressed first before employees can begin to think beyond themselves.

The Ultimate Payoff

The ultimate payoff is when employees ask “How can I help?” This is an expression of engagement—a willingness to do more—which also demonstrates a strong emotional connection to the organization. Once employees feel taken care of, they become more aware of changes or initiatives happening outside their department or function and ask the question, “What’s going on?” This is a transitional question that takes employees from “me” to “we.” The “we-focused” questions that follow are really about the larger organization.

It’s important to remember that these are questions that employees think about, and perhaps ask, every day—whether they are new to the organization or veterans. When change happens, employees immediately go back to the me-focused questions. Our job as leaders is to get them back to question number eight as quickly as possible (“How can I help?”). If we don’t, that’s when business often gets stopped, slowed, or interrupted, as employees work through—or are challenged by—change.

The Eight Key Questions

8_Key_Questions_2020_v4

How do you go about answering these questions for your employees?

—David Grossman


Town halls are often one of the best or only opportunities for senior leaders to connect with employees in a meaningful way, especially for global companies with remote workers. Click below to download this ebook—Make the Most of Your Town Hall: 10 Ways to Unleash the Power of Your Team—and get insights to leverage your town halls to connect employees to their leaders and business strategy today.
Town Hall ebook

Tags: Employee Engagement

    About leadercommunicator blog

    What does it take to be a leadercommunicator?

    The Grossman Group CEO and communications expert David Grossman shares his insights on the importance of meaningful leadership communication in today’s business climate. With high level tips on engagement and connection, insights into employee motivations and behavior, and firsthand stories from the frontlines of America’s leading companies.

    The leadercommunicator blog is instructive, entertaining, and a must-read for leaders, communicators, and leadercommunicators.

    Subscribe Here!

    Blog-Sidebar-Awards-2-v5

    8 Ways to Lead With Heart ebook
    12 Tips for Employers to navigate the future world of work