Most Recent Articles on Heart First Leadership

"Heart First" Wins Gold Quill Award of Excellence

Posted by David Grossman on Wed, Jun 29, 2022

I am incredibly honored that my latest book, Heart First: Lasting Leader Lessons from a Year that Changed Everything, has been recognized by the International Association of Business Communicators (IABC) for worldwide Excellence in Communications in the publications category. This prestigious award is the fifth honor the book has received since its publication in August 2021 and serves as a testament to the power, relevance and timeliness of the principles of Heart First Leadership.

How to Lead with Heart

As many of you know, we believe the answer to many of the challenges facing the workplace today lies in Heart First Leadership, which is all about championing empathy, humanity and authenticity in the workplace to build stronger, more trusting relationships.

The lessons in this book have resonated with thousands of leaders who have sought out a new approach to leadership. Now more than ever, leaders play a pivotal role in connecting, engaging and inspiring their teams.

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Tags: Awards/ Articles/ Interviews, Heart First Leadership

5 Ways Leaders Can Drive Employee Engagement Today

Posted by David Grossman on Mon, May 02, 2022

Employee engagement is evolving, and leadership must evolve with it. Some call it the New Normal; others call it the New Better—with a wholly redefined employee experience. At The Grossman Group, we like to call it the New Reality. The fact is: workers everywhere have more leverage than ever before—and that likely isn’t changing anytime soon.

We need to think differently about employee engagement in the new reality. Engagement is an emotional connection employees have with their work, and that emotional connection brings all kinds of benefits. It helps employees feel more excited to come to work because they are connected to their colleagues and leaders and feel they are doing work that’s meaningful and interesting. It also often results in something extra—extra time, extra energy, extra brainpower. Employees go above and beyond with discretionary effort because they’re motivated to do so.

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Tags: Employee Engagement, Heart First Leadership

Free Webinar for Communicators: Heart First Method for Every Leader-Communicator to Lead with Impact

Posted by David Grossman on Mon, Mar 14, 2022

At a time when so many employees are feeling stretched, disconnected and overwhelmed by the challenges of our new working reality – and businesses wrestle with significant change and cost pressures – communication leaders are looked to for answers.

What can communication leaders do to stay in tune with the needs of the business and be responsive to employees’ biggest needs and desires?

As I’ve discovered through decades of work with effective leaders – especially during the past two years of uncertainty and social unrest – the key lies in “Heart First” leadership. Heart First leaders who champion empathy, humanity and authenticity in the workplace set themselves apart because they build stronger, more trusting relationships, which improve engagement, retention and business results.

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Tags: Internal Communication, Announcements, Heart First Leadership

New eBook – Holy Shift: Lead with Heart to Engage and Retain Employees During The Great Resignation

Posted by David Grossman on Mon, Feb 14, 2022

The trend of employees quitting jobs is like nothing seen before in history, with record numbers of employees leaving their roles for new opportunities today. No matter the reasons – including a desire for higher pay, better working conditions, or greater flexibility – the pain is real for employers. To quickly stem the tide, many leaders are now looking for fresh options to retain what they view as their company’s greatest asset – its people.

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Tags: Employee Engagement, Free Downloads, Heart First Leadership, The Great Resignation

7 Ways to Reinforce Change with Recognition

Posted by David Grossman on Wed, Feb 02, 2022

Celebrating jobs well done and thanking employees for extra effort are common ways organizations motivate and recognize their people, but it could be time to up your recognition game. When change is a constant and employees are looking for more from their employers, it’s good to have a meaningful recognition strategy that can support employees and help advance change.

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Tags: Employee Engagement, Communicating Change, Heart First Leadership

7 Essentials to Lead Through Change

Posted by David Grossman on Wed, Jan 05, 2022

Since the start of the pandemic, organizations of all sizes navigated unprecedented challenges and changes along with their employees. Some were surprised at what they were able to accomplish during this critical time. In fact, we heard several examples of multi-year change programs that were accomplished in a matter of months after the pandemic upended everything.

So how did they deliver change at a pace they didn’t know was possible? The circumstances of COVID-19 were a big driver; ideas that may have seemed optional or not time-sensitive before the pandemic became necessary and urgent.

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Tags: Communicating Change, Heart First Leadership

The Top 10 Things Every Employee Wants From Their Boss

Posted by David Grossman on Wed, Dec 15, 2021

What do employees really want from their managers? The answer may seem like a mystery, as employees don’t always feel comfortable sharing their true thoughts with the boss. While the answer varies from person to person, our research and experience gained from decades of work in this area reveal some common themes, so we’re pulling back the curtain on a collective “wish list” every boss should know.

Here are some of the most common employee wishes and those that come up most often as unmet:

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Tags: Employee Engagement, Heart First Leadership

8 Ways to Foster a Positive Employee Experience in a Hybrid Workplace

Posted by David Grossman on Mon, Nov 22, 2021

As organizations plan for the post-COVID workplace, many are considering a hybrid approach with good reason: It’s what employees want. Of more than 30,000 workers surveyed in the Microsoft 2021 Work Trend Index, 73% wanted flexible remote work options to continue and 67% wanted more in-person time with their teams.

Perhaps to help their employees enjoy the best of both worlds, two-thirds of business decisionmakers are considering redesigning physical spaces to accommodate hybrid work environments. Yet while more collaboration space, better videoconference technology and “hotel” desk space may be useful when employees are on site, that’s only part of the picture. To be successful with a hybrid work environment long term, it’s important to be conscientious about the employee experience all day, every day.

Moving to Hybrid Spaces

Here are eight best practices to think about when moving to hybrid work:

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Tags: Heart First Leadership, Future of Work

A Lesson Learned from My Dad: The Power of Asking for Help

Posted by David Grossman on Thu, Nov 18, 2021

My dad and me.

Last week marked the 25th anniversary of my father’s death from pancreatic cancer. The picture is of my dad and me at my Bar Mitzvah.

He spent his last few days in a wonderful hospice – St. Mary’s Hospice in Milwaukee, Wisconsin. Dad was heavily sedated and not very lucid in his last few days, but I still talked to him as if he could hear me.

I believed he could hear me; upon reflection, I think that was one of the ways I was dealing with his imminent death.

I’ll always remember the day the Rabbi came to visit.

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Tags: Authenticity, Heart First Leadership

From the Great Resignation to Striketober, Employees are Demanding Change

Posted by Linda Kingman on Wed, Oct 27, 2021

We’ve all heard and read about the "Great Resignation" and employees leaving their jobs in record numbers recently. In a related development, October is now known as Striketober, with labor strikes happening at cereal makers (Kellogg’s), agricultural equipment manufacturers (John Deere) and healthcare providers (Kaiser Permanente). A strike of 60,000 behind-the-scenes film and TV workers was averted with moments to spare earlier this month. And Netflix employees just staged a walkout over concern about Dave Chappelle’s transphobic jokes and employees’ desire to see the company invest in more LGBTQ content.

While unions have failed to succeed in organizing workers at behemoths like Starbucks and Amazon, they may be picking up steam. And opinion polls indicate that the public is increasingly supportive of unions, with the latest Gallup numbers showing 65% approval.

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Tags: Heart First Leadership, The Great Resignation

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