Most Recent Articles on Internal Communication

8 Steps to Active Listening

Posted by David Grossman on Wed, Sep 16, 2020

Leaders inspire their teams by showing they care. One of the most important ways leadercommunicators show they care is to listen—truly listen—to what people have to say. (There’s a reason we have two ears and one mouth.)

When managers make an effort to listen to employees, they see the benefits in terms of engagement and positive relationships, which moves an organization toward success.

It's not only about inviting employee input. It’s also about proving you value that input by taking action on it.

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Tags: Internal Communication, Leadership Effectiveness & Planning

Now’s the Time to Reflect on Your Internal Communications Effectiveness During the Pandemic

Posted by David Grossman on Wed, Sep 09, 2020

Since the beginning of the pandemic, we’ve heard many anecdotal stories about things that worked and things that didn’t – from communications strategies to leadership styles. We’re about six months in and have learned a lot in many cases. As you begin to plan for the next six+ months, now is a good time to reflect on what’s worked (and what hasn’t), so you can make the adjustments needed to be even more effective going forward.

As you begin to reflect on internal communications, push yourself to move beyond the anecdotal and test your experience so you can think through how you want to rebuild.

Think of this as your “after action review.” It’s important to be as brutally honest as possible. We propose taking this 3-step approach:

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Tags: Internal Communication, COVID-19 Communications

Back by Popular Demand Webinar – Rebooting Communications: Creating Your Path Forward Communication Plan 2.0

Posted by David Grossman on Wed, Sep 02, 2020

Our 60-minute, complimentary webinar, Rebooting Communications: Creating Your Path Forward Communication Plan 2.0, is returning September 15th and 16th.

During the sessions in August, my colleague David Wright and I talked with attendees on a number of topics, including:

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Tags: Internal Communication, Announcements

7 Tips to Follow as You Reboot Internal Communications Through COVID-19

Posted by David Grossman on Mon, Aug 24, 2020

Last week we conducted a series of webinars for communicators, focusing on a model we recommend to reboot internal communications through crisis for greater effectiveness long-term, called the 3Rs: Reflect, Reimagine, Reboot.

The sessions brought about fruitful discussion, sharing of best practices and challenges from attendees that allowed us all to engage in a dialogue about how best to approach what’s next.

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Tags: Internal Communication, Communicating Change, COVID-19 Communications

Last Chance to Register: Webinar to Reboot Your Internal Communications for the Year Ahead

Posted by David Grossman on Mon, Aug 17, 2020

Sessions Kick Off Tomorrow – Register Today
Rebooting Communications: Creating Your Path Forward Communication Plan 2.0

Communicators (and their leaders) have risen to the challenge during COVID-19 and in response to job losses and social unrest by pivoting quickly to address urgent needs, reprioritizing and doing things in a different way.

These unexpected events give us a rare opportunity to take the lessons of this year, reevaluate our programs and practices and rethink the way we approach communication to deliver even greater value and drive employee engagement for the long-term.

Starting tomorrow, join the team of experts from The Grossman Group in this
60-minute webinar to:

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Tags: Internal Communication, Announcements

Free Webinar for IC Leaders – Rebooting Communications: Creating Your Path Forward Communication Plan 2.0

Posted by David Grossman on Mon, Aug 03, 2020

The world – and business – have changed significantly in 2020. Communicators have risen to the challenge during COVID-19 and in response to job losses, social unrest and other issues by pivoting quickly to address urgent needs, reprioritizing and doing things in a different way. These unexpected events give us a rare opportunity to take the lessons of this year, reevaluate our programs and practices and rethink the way we approach communication to deliver even greater value and drive employee engagement, now and in the long term.

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Tags: Internal Communication, Announcements

What’s Keeping You Up at Night? A Lot of Uncertainty, Survey Finds

Posted by David Grossman on Wed, Jul 22, 2020

Amid Pandemic, Employee Concerns Command Leader Attention

The Grossman Group recently conducted a survey of dozens of leaders and communicators, asking a frank question: “What’s keeping you up at night?”

It turns out that the answer was essentially, “a lot!” Here’s a sampling of one respondent who summed up the wide-ranging concerns in a hospital setting:

“I work in healthcare in NYC. My staff are already suffering on a personal level, dealing with all the changes brought on by COVID (risk of exposure, lack of social/familial support, childcare, spouse job loss, death and illness of loved ones). Added to that is the fact that we have had to completely change the way we work, resulting in a significant increase in individual workload to get the same work done. The hospital still has to function. Money is EXTREMELY tight. I can’t get any additional resources. And my staff are drowning. How do I support my staff (and advocate for them) in a situation that seems impossible to manage?”

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Tags: Internal Communication, COVID-19 Communications

8 Steps to Combat Video Conference Fatigue

Posted by David Grossman on Wed, Jun 17, 2020

As many of us are spending our days in virtual meetings, we’re realizing the energy drain from staring directly at our colleagues in two dimensions from just a few feet away. That typically wouldn’t be the case in face-to-face meetings where you naturally and easily follow the conversation much like you were watching a sing-along. The conversation is a little like a bouncing ball where you naturally move your head and attention to keep up with the dialogue. There are breaks – both literally and figuratively – in the conversation, which allow for a little recharge of the batteries or at least a few moments to take a breath, reflect, and regroup.

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Tags: Face-to-Face Communication, Internal Communication, COVID-19 Communications

Reset Company Culture: 4 Steps to Take as You Define Your Organization’s ‘New Normal’

Posted by David Grossman on Mon, Jun 15, 2020

With so many changes happening in a short time stemming from the COVID-19 pandemic and social crises, employers face important decisions on how to go forward in managing their teams and adapting for today’s realities. It’s a good time to look at where your business is now and apply what you’ve learned over the past several months. It’s also important to look at ways you are listening to and connecting with employees, and opportunities for greater focus on diversity and inclusion.

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Tags: Internal Communication, Communicating Change, COVID-19 Communications

5 Ways to Help Leaders and Employees Engage in Internal Social Media

Posted by David Grossman on Wed, Mar 11, 2020

Despite the potential of Enterprise Social Media (ESM) to foster leader-to-employee dialogue and peer-to-peer collaboration, it’s important to remember that social media is not in itself a panacea for every challenge your company faces.

It’s true that ESM can enhance the way information flows inside your organization. But on their own, internal social media platforms can’t create dialogue and engagement out of thin air. At its best, ESM enriches a healthy communications landscape—a landscape that should feature strong leadercommunicators™, compelling storytelling, aligned and consistent messaging, and effective tools and measurement, among other attributes.

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Tags: Employee Engagement, Internal Communication

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    Leadership and communications expert, David Grossman shares high-level tips on leadership effectiveness, internal communications, employee engagement, and a variety of other topics on the minds of leaders and communicators.

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