There's nothing as invigorating or energizing for me as spending time with clients working on some of their toughest internal communication challenges. I spent some time recently training leaders on two-way communication with a focus on how to plan any kind of communication, as well as the six ultimate interpersonal skills needed for a productive and successful interaction. The day was filled with education, lots of interaction, and significant chunks of time dedicated to practicing the critical skills. I celebrated with these leaders as they connected the dots and saw immediate application for what we covered, and I felt their frustration when the perfect moment for empathy during a role play turned into a lecture of a valued employee.
con - text [kon-tekst] – noun
1. the parts of a written or spoken statement that precede or follow a specific word or passage, usually influencing its meaning or effect: You have misinterpreted my remark because you took it out of context.
2. the set of circumstances or facts that surround a particular event, situation, etc.
To Obtain Alignment, Context is Key
At the heart of organization-wide alignment is a common context. Context influences how we interpret information. It’s the lens through which we view and make sense of the world.Read More
Tags: Internal Communication
Know your audience and speak to them. Great leaders inspire employees to action by giving them feelings of significance, community, and excitement.
Leaders provide the context and inspiration to move organizations to success. That means it’s the leader’s job to paint a picture of the future or deliver difficult messages with clarity, courage and compassion.
Giving feedback can be one of the most difficult things to do as a leader, which is why so many leaders avoid it.
Some leaders may hesitate to avoid hurting any feelings. Others are nervous about how the employee will take the feedback. Still others wonder whether the outcome sought is achievable in the first place.Read More
Working with global clients who need to communicate with employees around the world, I’ve been hearing a lot lately about the challenges of translation. This issue is not likely to go away any time soon as more companies see opportunities and set goals to grow their international business.
While important initiatives always have a game plan behind them, daily communications between leaders and employees are often unplanned or buried beneath other pressing business priorities. However, planning communications is often the key to employees having the information and context they need to help an organization or team achieve its vision and goals.Read More
Leaders are hungry for data to make business decisions on everything from new products and services to whether or not to enter a new market. Yet when it comes to organizational health and employee engagement, many fail to measure what’s working and what’s not.
Employees can’t do their best work and achieve performance goals if they don’t understand the strategy… if they’re not getting the information they need… if they don’t feel like their input is valued.Read More
Tags: Internal Communication
When I say “intelligent communications” I am not referring to the intellectual competence of a message. I’m speaking of “artificial intelligence” (AI), which is increasingly infused in all things digital – be that the (intelligent) cloud, the (intelligent) edge, or anything and everything digital in between. While I’m not an expert on AI, my take on this “intelligence” inference comes from the ability for technology to perceive its environment and mimic cognitive functions that you and I attribute to human minds, in order to successfully perform a task or achieve a goal. All of this communication is happening at real-time speed over super-fast digital networks. Intelligence is all around us and getting smarter every nanosecond. So, this begs the question: If human attention is the world’s new scarce resource, the premise of leadership communication is to connect, inspire and drive action. So, if we believe the human brain is (still) superior, then what are we doing as leaders to make sure what we communicate is as intelligent as the technology enabling it?Read More
Leaders, in particular, often forget to listen, and fall into the trap of controlling the message without real, meaningful communication.