How to Listen so Employees Talk

Posted by David Grossman on Wed,May 08, 2019

You’ve probably heard the saying, “we have two ears and one mouth so that we can listen twice as much as we speak." As leaders, this simple wisdom is a good reminder and reality check for many of us.

Listening. It’s a skill virtually all of us can work on. 

Once you’ve mastered the fundamentals, there are a number of ways to raise the bar.

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Tags: Internal Communication

More Tools, More Trouble: The Continuing Challenges of Poor Communications

Posted by David Grossman on Wed,Apr 24, 2019

A recently released study conducted by The Economist Intelligence Unit suggests that having more ways to communicate doesn’t necessarily equate to better communication. To the contrary, the results suggest that internal communications activities remain problematic and have serious ramifications for an organization’s success. 

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Tags: Internal Communication, Communication Skills

Everything Is Easier When You Communicate

Posted by David Grossman on Tue,Apr 16, 2019

If you’re anything like me, you’ve got so much on your mind at times that it’s often easier to fixate on what didn’t get done than what did. For everything you cross off your to-do list, six more crop up. That one email with a quick question turned into a flurry of 20 emails, that simple project that you thought would knock out in a day has taken more than a few days, and, well, the list goes on. And suddenly all the things you swore you’d finally get done get pushed back. 

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Tags: Internal Communication

Another Strategy to Be a Leader People Want to Follow

Posted by David Grossman on Wed,Apr 10, 2019

 

In a recent post, I talked about why people follow leaders – because of how they make people feel.

The first sure-fire tip to help engender positive feelings about you and your leadership – and get people to follow you – is to paint a picture of the future.

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Tags: Internal Communication, Leadership Effectiveness & Planning

Complexity is the New Normal in Healthcare Communications Today

Posted by David Grossman on Mon,Apr 08, 2019

Whether you are a highly matrixed, multisite healthcare system undergoing a merger, or global pharmaceutical or medical device company expanding its portfolio, the common thread is complexity. 

Even with such rampant murkiness, one thing is very clear: good employee communication can turn strategy into action and keep employees focused on what matters, help them navigate through the change, and minimize disruption that can slow productivity, performance and engagement.

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Tags: Internal Communication

Top 10 Tips for Successful Internal Branding Efforts

Posted by David Grossman on Wed,Mar 27, 2019

Internal branding. It’s often maligned and misunderstood in part because it’s done poorly. Look first at who’s often driving internal branding efforts and you understand why the results are typically less than they should be.

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Tags: Internal Communication, Communication Skills

Increasing Employee Engagement During Turbulent Times and Significant Change in One Major Healthcare Company

Posted by David Grossman on Mon,Mar 25, 2019

A major division of a healthcare company that’s part of a Fortune 50 global healthcare conglomerate faced a tough road. Changes in the healthcare landscape forced sweeping changes to its strategy.  

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Tags: Employee Engagement, Internal Communication, Communicating Change, Case Study

Knowing How to Communicate Doesn't Make a Leader Effective

Posted by David Grossman on Tue,Mar 19, 2019

There's nothing as invigorating or energizing for me as spending time with clients working on some of their toughest internal communication challenges. I spent some time recently training leaders on two-way communication with a focus on how to plan any kind of communication, as well as the six ultimate interpersonal skills needed for a productive and successful interaction. The day was filled with education, lots of interaction, and significant chunks of time dedicated to practicing the critical skills. I celebrated with these leaders as they connected the dots and saw immediate application for what we covered, and I felt their frustration when the perfect moment for empathy during a role play turned into a lecture of a valued employee. 

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Tags: Internal Communication, Leadership Effectiveness & Planning

Why Context is the Key to Employee Alignment

Posted by David Grossman on Wed,Mar 13, 2019

Context

con - text  [kon-tekst] – noun

1. the parts of a written or spoken statement that precede or follow a specific word or passage, usually influencing its meaning or effect: You have misinterpreted my remark because you took it out of context.

2. the set of circumstances or facts that surround a particular event, situation, etc.

To Obtain Alignment, Context is Key

At the heart of organization-wide alignment is a common context. Context influences how we interpret information. It’s the lens through which we view and make sense of the world.

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Tags: Internal Communication

One Question You Need to Answer for Every Employee

Posted by David Grossman on Mon,Dec 10, 2018

Know your audience and speak to them. Great leaders inspire employees to action by giving them feelings of significance, community, and excitement.

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Tags: Employee Engagement, Internal Communication, Leadership Effectiveness & Planning

    About leadercommunicator blog

    Leadership and communications expert, David Grossman shares high-level tips on leadership effectiveness, internal communications, employee engagement, and a variety of other topics on the minds of leaders and communicators.

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