Most Recent Articles on Internal Communication

7 Good Reasons to Measure Communications in Your Organization

Posted by David Grossman on Mon, May 24, 2021

When leaders call us for help with any type of communication, our first step is to understand what’s going on. We need to assess the audience and current state to identify key issues or opportunities before making recommendations.   

Typically this involves using some type of communication assessment tool or method to guide our solution. And recently we’ve heard more than once, “We already know our communication is poor, why measure?” 

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Tags: Internal Communication

5 Easy Strategies to Manage the Company Rumor Mill

Posted by David Grossman on Mon, May 17, 2021

Some call it the grapevine; others call it hearsay. No matter what you call it, it can be problematic and distracting yet often a source of valuable information, so I recommend you don't ignore it. If you aren’t talking proactively about issues that are important to your employees, chances are that someone else is.

Talk to Your Managers When Employees are Buzzing About a Crisis

All organizations have a rumor mill. It’s a natural part of the employee network. And as much as leaders would like to shut it down, you can’t. But you can manage it.

Here are 5 easy strategies for managing the company rumor mill:

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Tags: Internal Communication

10 Most-Read Blogs on Leadership & Communication in Q1 2021

Posted by David Grossman on Wed, Apr 14, 2021

We’re a few months into 2021, a year that couldn’t come soon enough for many, and we wanted to take a look at what content has resonated most with you – our readers – so far this year. There’s a great variety of posts to help you lead and communicate. Top content from Q1 ranges from how to show your employees you care and ways to smile more, to how to differentiate communication from information and effectively plan your next communication in 5 minutes. There’s also guidance on how to create a line of sight to the strategy for your employees, building feedback channels, strategic messaging, and more.

So, in case you missed any of these, here’s the top content others found most helpful in Q1 of 2021.

10 Most-Read Leadership & Communication Blogs in Q1 2021

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Tags: Leadership Communication, Internal Communication, Leadership Effectiveness & Planning

How to Break Through (or Avoid) Communication Clutter

Posted by David Grossman on Wed, Apr 07, 2021

Communication at its best is about moving people to action. Each time you prepare to communicate internally, first think about the business outcomes you want to achieve. Then, think about what you want employees to think, feel and do as a result of your communication. This will shape the messages you develop and help you choose the vehicle you use to share those messages.

Moving Employees to Action

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Tags: Internal Communication

Humbled to be Named #1 Communication Blog by Feedspot for the 5th Year in a Row

Posted by David Grossman on Mon, Feb 15, 2021

It’s hard to believe the time that’s passed since I started the leadercommunicator blog back in 2010. I didn’t start the blog for me – I started it for you – to help you elevate how you lead and communicate. All of us have this superpower inside of us, and my wish and hope is to invite you to reach beyond what you know. And I think we all did that, in so many ways in 2020, stretching new muscles at home and in the workplace. We witnessed leaders step up to the plate and be present with their teams like never before (and often virtually), we saw resilience in our teams to flex their style and adapt to new ways of working. And communicators helped leaders realize the power of simple, authentic, honest and frequent communication. Let’s keep the momentum going.

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Tags: Leadership Communication, Internal Communication, COVID-19 Communications

7 Benefits of Developing Messaging Strategically

Posted by David Grossman on Mon, Jan 18, 2021

When you have important messages to communicate, is there a standard way you approach developing mission-critical messages, or do you do it differently every time?

One of the attributes of best-in-class organizations is that message development is strategic, consistent, and responsive to audience needs. In other words, there’s a Strategic Messaging Methodology in place as one of the standard operating practices of the internal communications function.

So, what is a Strategic Messaging Methodology, and what can it do for you, your leaders, and your organization?

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Tags: Internal Communication

10 Most-Read Blogs on Leadership & Communication in Q4 2020

Posted by David Grossman on Mon, Jan 11, 2021

As we continue to adjust and reinvent how we lead and communicate as we kick off 2021, we want to continue to take a look at what content has resonated most among our readers. In case you missed any posts, here’s the top content others found most helpful in Q4.

10 Most-Read Blogs in Q4 2020

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Tags: Leadership Communication, Internal Communication, Leadership Effectiveness & Planning

5 Benefits of Having a Strong Internal Communications Strategy

Posted by David Grossman on Wed, Dec 09, 2020

Whether you are just beginning to think about the importance of internal communication, are in the midst of an existing internal communications plan, or fine-tuning a well-oiled communications machine, the bottom line is that this is all about the bottom line.

At its core, communication is an instrument of strategy as well as a strategy in itself. It’s an instrument of strategy because it helps you share your mission, vision and values with employees. It’s a strategy because it will help you achieve specific goals. It creates a sense of community and trust with employees, creating a line of sight for them and engaging them to make the business successful.

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Tags: Internal Communication

The Gift of Teamwork in a Trying Year

Posted by David Grossman on Mon, Dec 07, 2020

A new Xfinity holiday commercial I saw recently resonated in many ways. Entitled, “The Greatest Gift,” it’s a funny but true reflection of the crazy and trying year so many of us have experienced in 2020. Santa – “the boss”– declares over video conference with his team of elves that the old ways of doing things need to dramatically change. Santa then shares that he’s personally “out of ideas” and demands that the team “rethink our whole approach” – and in short order.

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Tags: Internal Communication

20 Years of Learnings in Leader Communications

Posted by David Grossman on Mon, Nov 16, 2020

At The Grossman Group, we started the year gearing up to celebrate a big milestone: our 20th Anniversary. And come March, things changed.

We quickly shifted our plans, and our focus, like the rest of the world. In our case, we began providing our clients support for the pandemic, for social unrest, for diversity, inclusion, equity, and belonging, and more. We did this to help organizations connect with their people in new and meaningful ways, and to facilitate the tough conversations on difficult, yet critically important topics people were, and are, grappling with in their personal and work lives.

As the calendar year starts to wind down, and some of the uncertainty settles into place, I’ve found myself pausing to think about all the great work communicators have done this year, despite being up against the most unprecedented personal and professional challenges of our lifetime. I think what’s served communicators and the leaders they support so well during the past months, is they relied on tried and true effective communications strategies to keep employees informed, engaged and focused, listened to, and set up for success.

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Tags: Leadership Communication, Internal Communication