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October 29, 2021

The Top 10 Steps for Leaders to Improve the Employee Experience


The COVID-19 global pandemic created shockwaves well beyond the state of public health. In fact, Gallup attributes the outbreak as a major factor in why, after a steady rise over the last decade, employee engagement decreased globally by two percentage points, from 22% in 2019 to 20% in 2020. Now, leaders must work to find ways to address this decrease and the business impact it has on workplace culture, employee retention and performance.

Finding the Right Balance

The most effective managers and leaders today are finding the right balance between company goals and employee preferences. As Evan Swindler, Chief People Officer at IRI said, “There is no magical panacea. There won’t be a moment when we jam the flag in the sand and claim victory. This is an ongoing journey…it starts and persists with listening and learning.”

“Progress not perfection,” adds Sherri Dublin, Vice President of DE&I, Culture, Engagement and Communications at Ingredion.

Ways Leaders and Managers Can Help Improve the Employee Experience

Here are the Top 10 ways leaders and managers are making the employee experience a top priority to drive employee engagement and to better meet the needs of employees today:

  1. Earn the trust of employees, including a focus on well-being and maintaining safety, plus showing respect and appreciation
  2. Offer remote work options for maximum flexibility
  3. Be flexible when work and life events impact employees and identify ways to show employees support during challenging times
  4. Provide customized perks, which demonstrate you know and appreciate members of your teams as distinct individuals
  5. Commit to proactively managing work-related stress
  6. Create safe spaces or “brave spaces,” as Lisa Keltner who heads DE&I at Baxter calls them, for important discussions where diverse perspectives can be shared safely, and where common ground can be discovered
  7. Strive to identify and prioritize interesting projects that inspire and motivate your teams
  8. Maintain a focus on financial wellness and be transparent with employees about the financial health of the business
  9. Incorporate frequent recognition—both formal and informal—into your team interactions
  10. Consider adopting programmatics that support engagement, such as blocking Monday mornings and Friday afternoons for work

Which of these actions would be most attractive to each of your employees?

—David Grossman

Join David Grossman and Linda Kingman for an upcoming webinar and get practical, actionable strategies, tips, and tools for meeting an unprecedented leadership litmus test by leading with “Heart First” to engage and retain employees. Click below to register today!

Webinar with PRSA Chicago and David Grossman and Linda Kingman - register today

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