We’re faced with a number of new challenges both in the workplace and at home – whether it’s our new working arrangements, impacts from COVID-19, looking inward as we shine a spotlight on societal issues, or something else – and our people need empathy.

Some leaders consider listening a soft skill, others may consider themselves good listeners, and some know it’s a skill they need to work on. Regardless of where you fall on the spectrum, one thing is certain: a big part of your job right now is to listen.

Even though we’re only halfway through the year, we can expect 2020 to go down in history as a year of tremendous challenges and changes, a year that shook our way of life, our ways of working, our family, business and social relationships and more.

In the midst all the upheaval resulting from the COVID-19 pandemic, it’s natural for leaders to feel powerless and anxious. Many are wondering how their business will survive, what the new normal will look like, and just what the pandemic will mean for their personal and professional lives.

Over the last several weeks we’ve spent a lot of time talking with leaders – from one-on-one counsel to Q&As during webinars – on how best to lead with empathy during times of uncertainty and change. 

In these unprecedented times, the way we stay connected, engaged and motivated professionally is changing. We polled some clients and other smart folks in our network, and gathered some of their best tips for leaders on how to embrace a new way of working.

As a leader in these unprecedented times, it’s harder than ever to stay connected with your team and help them stay engaged, motivated and productive. Honing your leadership and communication skills has never been more important.

I’ve always been an information junkie – hearing other people’s perspectives feeds my soul and helps me feel more in control. This pandemic has made me even more hungry to hear and learn from others

Refining your leadership and communication skills has never been more important. To help, here are the “Great Eight” tips for you to lead with heart during times of uncertainty and change, in a one‑page reference guide.